Abe Berdan

Seasoned Chief cook with 6 years in the afloat Food Service on-board the vessel international.

• Prepare and cook foods specially European and Asian cuisine
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Meal Planning and preparations
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Worked on a Retail account (Amazon US Based Company). Answers incoming calls, emails from customers regarding their concern's and/or order's in general.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer service orders promptly to increase customer satisfaction.