Kim Abaya
Freelancer
Cebu City, Province Of Cebu,CEB
Summary
Dynamic Sales Manager with a proven track record at Verizon, adept in sales planning and client relationship management. Excelled in increasing sales revenue through strategic market analysis and leading a motivated team. Demonstrated expertise in resolving customer complaints, enhancing loyalty, and driving repeat business with exceptional service.
Overview
6
6
years of professional experience
Work History
Sales Manager
NDA
06.2021 - 10.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Sales Representative
Verizon
12.2019 - 03.2020
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Customer Service Representative
Concentrix
11.2018 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Hotel Management
University of Cebu
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Sales planning
Timeline
Sales Manager
NDA
06.2021 - 10.2024
Customer Sales Representative
Verizon
12.2019 - 03.2020
Customer Service Representative
Concentrix
11.2018 - 02.2019
No Degree - Hotel Management
University of Cebu
04.2001 -
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