ARMI PADUA
San Juan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Customer Associate-Bank Teller
Landbank of the Philippines-San Fernando La Union Branch
12.2022 - 11.2023
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
- Stretching beyond assigned duties when needed for smooth business operations.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
Customer Associate-Salary Loan Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
07.2022 - 12.2022
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Customer Associate-Bank Teller
Landbank of the Philippines-San Fernando La Union Branch
03.2022 - 07.2022
Customer Associate- Salary Loan Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
01.2020 - 02.2022
Customer Associate-Modified Disbursement System (MDS) Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
10.2018 - 01.2020
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Customer Associate- ATM Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
04.2018 - 09.2018
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
- Stretching beyond assigned duties when needed for smooth business operations.
Education
Sto. Rosario Elementary School
01.2003 - 05.2009
High School Diploma -
La Union National High School
San Fernando, Philippines 04.2013 - 05.2017
Bachelor of Science - Accounting Technology
Saint Louis College
San Fernando, Province Of La Union, Philippines 04.2013 - 05.2017
Skills
Excellent Oral and Written Communication
Ability to work well independently or in team structure
Independent with strong leadership and critical thinking skills
Advanced knowledge in MS Office (MS Word,MS Excel, MS Powerpoint)
Goal-Oriented
Active Learning
Complaint Handling
Complaint resolution
Account Management
Teamwork and Collaboration
Computer Skills
Customer Service
Microsoft Office
Personal Information
- Age: 27
- Place of Birth: San Fernando City, La Union
- Date of Birth: 10/23/96
- Marital Status: Single
Civilserviceeligibility
Passed, Career Service Professional, 81.20%, 04/17/16
References
- Jessa Mae B. Palabay, Customer Associate, Landbank-San Fernando LU Branch, 0917-812-2134
- Mhiriel L. Maglanoc, Customer Associate, Landbank San Fernando LU Branch, 0912-877-8291
- Mrs. Perlita E. De Guzman,CPA, MBA, College Professor, Saint Louis College, 0917-375-9492
Timeline
Customer Associate-Bank Teller
Landbank of the Philippines-San Fernando La Union Branch
12.2022 - 11.2023
Customer Associate-Salary Loan Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
07.2022 - 12.2022
Customer Associate-Bank Teller
Landbank of the Philippines-San Fernando La Union Branch
03.2022 - 07.2022
Customer Associate- Salary Loan Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
01.2020 - 02.2022
Customer Associate-Modified Disbursement System (MDS) Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
10.2018 - 01.2020
Customer Associate- ATM Bookkeeper
Landbank of the Philippines-San Fernando La Union Branch
04.2018 - 09.2018
High School Diploma -
La Union National High School
04.2013 - 05.2017
Bachelor of Science - Accounting Technology
Saint Louis College
04.2013 - 05.2017
Sto. Rosario Elementary School
01.2003 - 05.2009
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