Eloisa Mhariell De Guzman
Marilao
Summary
Dynamic professional with a proven track record at Landbank of the Philippines, specializing in data management and customer complaint resolution. Skilled in streamlining processes, fostering customer loyalty through efficient issue resolution, and ensuring impeccable accuracy in financial reconciliations. Renowned for exceptional time management, attention to detail, and a dedication to continuous improvement, driving operational excellence and delivering measurable results.
Overview
6
6
years of professional experience
Work History
Customer Associate
Landbank of the Philippines
06.2020 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Stretching beyond assigned duties when needed for smooth business operations.
- Performed balancing and reconciliation of over-the-counter bank transactions.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.
- Educated customers about billing, payment processing and support policies and procedures.
Accounting Assistant
Alternative Food Corporation
07.2019 - 05.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
MBA - Business Administration
Philippine Christian University
Ermita, Metro Manila, Philippines01-2024
Bachelor of Science - Business Accountancy
St. Mary's College of Meycauayan
Meycauayan, Province Of Bulacan, Philippines01-2018
Skills
- Data management
- Complaint handling
- Goal oriented
- Recordkeeping strengths
- Active learning
- Time management
- Attention to detail
Accomplishments
- Recognized as a BidaLandbanker in April 2024 for delivering exceptional customer service, showcasing a commitment to excellence and client satisfaction.
- Successfully passed the Civil Service Examination – Professional Level on March 17, 2019.
- Awarded a Certificate of Appreciation for Selfless Service in the Program Business and Accountancy at St. Mary’s College of Meycauayan (2015–2016)
Additional Information
- Vice President
MAFEX – Junior Philippine Institute of Accountants
St. Mary’s College of Meycauayan (June 2017 – March 2018) - President
Junior Philippine Institute of Accountants
St. Mary’s College of Meycauayan (June 2016 – March 2017) - Treasurer
College Student Council
St. Mary’s College of Meycauayan (June 2015 – March 2017)
Timeline
Customer Associate
Landbank of the Philippines
06.2020 - Current
Accounting Assistant
Alternative Food Corporation
07.2019 - 05.2020
MBA - Business Administration
Philippine Christian University
Bachelor of Science - Business Accountancy
St. Mary's College of Meycauayan
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