Zyric Floro Niño Arela
Lead Customer Service Agent
San Jose Del Monte, Province Of Bulacan,BUL
Summary
Dynamic Lead Customer Service Agent with a proven track record at Philippine Airport Ground Support Solutions Inc. Skilled in complaint resolution and team management, I enhanced customer retention strategies, significantly reducing churn. Adept at multitasking and optimizing workflows, I consistently delivered high-quality service while ensuring efficient operations.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Agent
Philippine Airport Ground Support Solutions Inc.
09.2022 - Current
- Boosted company reputation by consistently delivering exceptional customer support and maintaining positive client relationships.
- Implemented successful retention strategies for dissatisfied customers, minimizing churn rate while preserving long-term relationships.
- Optimized workflow processes, ensuring timely completion of assigned tasks while maintaining high-quality standards in service delivery.
- Coordinated shift scheduling to ensure adequate staffing levels and minimize overtime expenses while maintaining top-notch customer service.
Education
Bachelor of Arts - International Tourism Management
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
MS office applications
Complaint resolution
Service recommendations
Team member training
Multitasking and organization
Attention to detail
Appointment scheduling
Team task delegation
Timeline
Lead Customer Service Agent
Philippine Airport Ground Support Solutions Inc.
09.2022 - Current
Bachelor of Arts - International Tourism Management
Our Lady of Fatima University
04.2001 -