Job Search Status
Open to workDesired start date: Flexible
Open To Work
Hi, I’m
Zyrelle Magallanes
Virtual Assistant/Customer Serivce
Iloilo City, Province Of Iloilo,ILI
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Transcom Iloilo
Customer Service Representative
Technical
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Startek Philippines Inc
Customer Care Representative
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Streamlined call response times for improved customer experience through effective communication techniques.
Iqor Philippines
Customer Service Representative
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Helpgrid
Customer Service/Virtual Assistant
Job overview
- Managed CRM input, exports and clean up.
- Completed business correspondence, transcription, and data entry.
- Streamlined client communication by developing and implementing efficient email management system, significantly reducing response times.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Education
University of IloiloIloilo City, Province Of Iloilo, Philippines
Bachelor of Science from Marketing Management
05.2001
Skills
Good communication Skills Good Listening Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Data entry
Multitasking
Multitasking Abilities
Verbal communication
Excellent communication
Organization and time management
Timeline
University of Iloilo
Bachelor of Science from Marketing Management
05.2001
Customer Service Representative Technical
Transcom Iloilo
Customer Care Representative
Startek Philippines Inc
Customer Service Representative
Iqor Philippines
Customer Service/Virtual Assistant
Helpgrid