Zyra Ritza B. Desingaño

• Supervised group of 10 to 20 agents, ensuring compliance with attendance and schedule adherence.
• Managed shift planning for optimal resource allocation and productivity.
• Provided regular feedback through coaching sessions and one-on-one meetings.
• Motivated and mentored team members, fostering professional growth to exceed client performance targets.

• Trained employees on updates, new processes, and complex procedures.
• Served as primary resource for questions about processes, tools, or systems.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.

• Team Supervision: Manage housekeeping staff, assign duties, and ensure timely completion of tasks.
• Training: Train new housekeeping employees on cleaning procedures, equipment use, and safety protocols.

Maintaining cleanliness, hygiene, and orderliness in guest rooms and related areas, primarily in hotels, resorts, or healthcare settings.

• Giving good customer service to the player.
• Teaching the golfer and giving them the right assistance in the fairway.
• Cleaning the clubs very well after the game.
• President of Caddies Association from 2012-2013

• Keeping the house clean.
• Being the second mother of the 2 kids in the absence of their parents.
• Teaching them with their lessons and homeworks.
• Taking care of them anytime and anywhere.
• Patience, good attitude and nice communication with the employer is a must.

• Maintains accurate quantity of materials.
• Right time of supply in the production to prevent delay.
• Monthly inventory balance.