Zyra Marie Marcos
Customer Service Representative
06 Camia St. Ramirez Subd. Novaliches Proper
Summary
Dedicated and detail-oriented Customer Service specialist with 5 years of Customer Service Experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
Teletech - Novaliches
05.2023 - 11.2024
- Oversee Billing and Payments
- Troubleshoot Technical Difficulties
- Promote Products and Services
- Account Management
- Handles Order Related Questions
Quality Assurance Analyst
TELUS INTERNATIONAL PHILIPPINES
01.2022 - 02.2023
- Monitoring and analyzing calls of team member's conversations with the customers
- Reporting and Sharing feedback
- Facilitating team huddles, QA talks and call calibrations with operations and clients
- Supporting team members about the process and policies
- Providing recommendations to prevent faults and best resolutions
Customer Service Representative
TELUS INTERNATIONAL PHILIPPINES
10.2019 - 12.2021
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
- Cross-trained and supported team of customer service representatives.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Accountant / Disbursement
FASTPACE TRACTOR CORP.
05.2018 - 07.2019
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Calculated taxes owed, prepared tax returns and ensured prompt payment in adherence with tax laws and governance.
- Posted financial data in Excel spreadsheets and managed inventory.
- Tracked employee time and attendance for payroll.
Education
Banking in Finance
Our Lady of Fatima University
Skills
Experienced in Documentation, Clerical and Administration jobs
Computer skills Google Sheets, Google Slides, and Google Docs
Exceptionally fast learner, eager to learn to develop knowledge and experience
Organize and detailed-oriented
Strong interpersonal skill
Critical thinker with effective research skills
Can work under pressure, can easily understand and execute instructions
Ability to multi-task, prioritize, and manage time efficiently
Proven customer support experience
Ability to adapt/respond to different types of characters
Certification
TOP Baleen Performer
Timeline
Customer Service Representative
Teletech - Novaliches
05.2023 - 11.2024
Quality Assurance Analyst
TELUS INTERNATIONAL PHILIPPINES
01.2022 - 02.2023
Customer Service Representative
TELUS INTERNATIONAL PHILIPPINES
10.2019 - 12.2021
Accountant / Disbursement
FASTPACE TRACTOR CORP.
05.2018 - 07.2019
Banking in Finance
Our Lady of Fatima University