Summary
Overview
Work History
Education
Skills
Traveling and watch movies
Languages
Timeline
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Zyra Faith Adriano

Zyra Faith Adriano

Quezon City, Metro Manila

Summary

Dynamic customer service professional with a proven track record at EPerformax, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction and fostering long-term relationships. Committed to delivering exceptional service and maintaining a positive brand image.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

EPerformax Contact Centers & BPO
01.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Crew Member

Mcdonalds
04.2019 - 02.2021
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
  • Maintained a clean and organized work environment to ensure optimal service delivery.
  • Established rapport with regular clients, fostering long-term loyalty through personalized interactions.

Education

High School Diploma -

Datamex College Of Saint Adeline
Quezon City, Metro Manila, Philippines
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Traveling and watch movies

In my free time, I love watching movies and travel around the world because this kind of experience helped me develop skills relevant to language skills, adaptability and solving in unfamiliar environments. In this way, I believe it as an effective way to enhance my personal and professional development.

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

EPerformax Contact Centers & BPO
01.2022 - 03.2023

Customer Service Crew Member

Mcdonalds
04.2019 - 02.2021

High School Diploma -

Datamex College Of Saint Adeline
Zyra Faith Adriano