Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ZYR U. DELA ROSA

ZYR U. DELA ROSA

Senior Salesforce Administrator
Santa Rosa, Province Of Laguna

Summary

I am a qualified and professional system administrator with 10+ years of experience in salesforce database administration. Strong creative and analytical skills. Team player with an eye for detail. Committed to ensuring that networks using the Salesforce.com Platform and other tools run smoothly and effectively. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up to date with new technologies and advancements.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Senior Salesforce Administrator

ECLARO Business Solutions
Quezon City
11.2024 - Current
  • Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
  • Enhanced Salesforce system efficiency by optimizing workflows, flows, validation rules, automating processes, and streamlining data management.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.

Salesforce System Administrator

Institutional Shareholder Services
Makati City
08.2020 - 10.2024
  • Work on the Salesforce.com application to set up activities and configure the apps to meet the organization's functional demands.
  • Configured Sales Force Automation (SFA) for campaign management, Opportunity on Management, Account and Contact Management, Data Quality Management.
  • Managed/Built flows, process builders, workflow rules, validation rules, assignment rules, sharing settings, et al.
  • Collaborated constantly with stakeholders (Finance team) on creating automations.
  • Familiarity with Netsuite (Celigo) and Salesforce for Outlook Plugin as integrated in Salesforce.

Salesforce System Administrator

ServiceSource
Taguig City
05.2019 - 07.2020
  • Performed the roles of Salesforce.com Admin in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.

Salesforce System Administrator Support

Cognizant Technology Solutions
Pasig City
11.2015 - 05.2019
  • Chat Support for most skill groups.
  • Configuration, Data Management, Analytics.
  • Team POC for support and assistance.

Education

Bachelor of Science - Computer Science

ADAMSON UNIVERSITY
01.2010 - 01.2014

Bachelor of Science - Computer Engineering

UNIVERSITY OF THE PHILIPPINES, LOS BAÑOS
01.2008 - 01.2010

Skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

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Certification

Salesforce Certified Administrator (ADM 201)

Timeline

Senior Salesforce Administrator

ECLARO Business Solutions
11.2024 - Current

Salesforce System Administrator

Institutional Shareholder Services
08.2020 - 10.2024

Salesforce System Administrator

ServiceSource
05.2019 - 07.2020

Salesforce System Administrator Support

Cognizant Technology Solutions
11.2015 - 05.2019

Bachelor of Science - Computer Science

ADAMSON UNIVERSITY
01.2010 - 01.2014

Bachelor of Science - Computer Engineering

UNIVERSITY OF THE PHILIPPINES, LOS BAÑOS
01.2008 - 01.2010

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ZYR U. DELA ROSASenior Salesforce Administrator