ZYNA MARIE T. LABASAN
Blk 3 Lot 17 Maalaga St. Fiesta Community, New Cabalan, Olongapo City,Philippines
Summary
To seek a job wherein I could use my strong communication, problem-solving, and customer service skills in a fast -paced environment, where I can contribute to delivering exceptional client support, optimize operational processes, and exceed performance targets while continuously enhancing my professional growth.
Overview
5
5
years of professional experience
Work History
Cash Application Analyst
Accentur, Inc.
Taguig
08.2025 - Current
- Manage daily transaction receivable accounts to ensure that it is accurately booked to its relevant accounting system
- Processed daily payment applications, unapplied cash, and reapplications.
- Maintained accurate customer account records and transaction histories
- Query and investigate client system irregularities
- Perform month-end analysis as requested
- Assigned to work on Aged transactions to achieve regional reduction of Unapplied receipts.
- Responsible for day to day sub-ledger Accounts Receivable and Reconciliation.
Invoicing Analyst
Accenture, Inc.
Taguig
11.2023 - 02.2026
- Manage Google Indonesia (PTGI) and Korea queries.
- Validate and resolve the query.
- Monthly reconciliation in Korea and Indonesia.
- Monthly meeting with controllership team
- Data entry for daily case count reports in Indonesia and Updating manual cancellation tracker in korea.
- Assisting with eVAT cancellations
- Manage internal Korea DSPA VAT invoice related queries.
Content Moderator
Teleperformance
Taguig
09.2023 - 10.2023
- Moderating products, content, and posting in TikTok by approving and disapproving sellers products.
Customer Service Representative
The teleempire Inc.
Olongapo City
06.2022 - 01.2023
- Listen and understand customers concern and provide accurate information.
- Assisting customers with their queries.
- Olongapo City - Customer Service Representative
Paralegal Agent
Buwelo Exacstar Company
Olongapo City
06.2021 - 09.2021
- We file and Dispute Customers negative items to potentially increase their credit score.
- Changing their demographics, payment method, etc.
- Assisting queries.
- Olongapo City - Paralegal Agent
Education
Bachelor of Science - Business Administration Major in Financial Management
Gordon College
01-2022
Skills
- General ledger support
- Bank and account reconciliation
- Accounts receivable
- Financial accounting
- Computer literate
- Accounting analysis
- Accounting processes
- Problem solving
- Email handling
- Customer service
- Attention to Details
- Invoice processing
- Data encoding
- Multitasking
- Rapport building
- Work prioritization
- Cash application
Awards
- Top Quality Performer (Q1 FY2026), Accenture BPO
- Top Performer Agent of the Month, Buwelo Exacster Company, 2021-08-01
- Most Improved Agent of the Month, Buwelo Exacster Company, 2021-08-01
- Financial Management Dean's Lister, Gordon College, 2018-03-01
References
- Rosanna Cristel Ann Simon, Team Lead, Cash Operation Analyst, 09288933208
- Trichia Mae Dela Cruz, Manila, Colleague, 09089845097
- Andi Manianlung, Manager, Invoicing Analyst, 09178340927
- Abelyn Carlos, FBM Systems and electronic inc., Hr Admin, 09985584933
- Merlin A. De Gracia, MMBA, Professor, Gordon College, degracia.merlin@gordoncollege.edu.ph, 09150668334
Timeline
Cash Application Analyst
Accentur, Inc.
08.2025 - Current
Invoicing Analyst
Accenture, Inc.
11.2023 - 02.2026
Content Moderator
Teleperformance
09.2023 - 10.2023
Customer Service Representative
The teleempire Inc.
06.2022 - 01.2023
Paralegal Agent
Buwelo Exacstar Company
06.2021 - 09.2021
Bachelor of Science - Business Administration Major in Financial Management
Gordon College