Zyle Sereño
IT Support Engr. Team Lead
Block 266 Lot 12 Group 6 Zone 13 Target Range, Brgy Pembo, Makati City,00
Summary
IT Support Engineer with a year of experience in providing comprehensive technical support to end-users. Successful in installing, configuring application on Windows operating system and providing IT technical support. Collaboration with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectation are met with highly-quality support
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
Makati Development Corporation
Taguig, Philippines
09.2015 - 09.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, LAN and WAN.
- Implements Preventive Maintenance programs, and handles IT Request
IT Support Engineer Team Lead
Makati Development Corporation
Makati, Philippines
09.2018 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Experienced Team Leader which provides immediate troubleshooting and support for all IT-Related Systems Configure network bottlenecks, security threats or problems with connectivity.
- Design, monitors and maintain LAN Structure, connectivity, security and
- Implements Preventive Maintenance programs, and handles IT Request
- Records IT Assets and Inventories and condition of computers, recommends IT Repairs, acquisitions, upgrades and disposal
- Maintains centralize server and NAS, File paths, network, logs of employees, WIFI’s and Printers.
Education
Bachelor of Science - Information Technology
University of The Immaculate Conception
Davao City 03.2011 - 03.2015
Skills
Vast Technical Knowledge
Hardware/Software Support
Knowledgeable of servers and network infrastructure
Oriented in Microsoft Office Applications
Knowledgeable in using IT Ticketing Software
Router, WAP and Internet Radiobridge Configuration
Setup Network Attached Storage/CCTV & IP
Knowledgeable in AD on Microsoft Windows Server 2019
Timeline
IT Support Engineer Team Lead
Makati Development Corporation
09.2018 - Current
IT Support Engineer
Makati Development Corporation
09.2015 - 09.2018
Bachelor of Science - Information Technology
University of The Immaculate Conception
03.2011 - 03.2015