Zychem Guinawat
Siloo, Malitbog,Bukidnon
Summary
Motivated professional with a diverse background in customer-facing roles. Demonstrates strong interpersonal skills and a commitment to delivering exceptional service. Eager to leverage adaptability and collaborative abilities to contribute effectively in future roles.
Overview
3
3
years of professional experience
Work History
Administrative Training Assistant
Teleperformance Philippines
Cagayan de Oro, Philippines
07.2025 - 04.2026
- Delivered training programmes on schedule, enhancing learner engagement and knowledge retention.
- Mentored learners to enhance subject confidence and competence, contributing to overall training success.
- Measured quality and effectiveness of training programmes using established methods.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Coordinated with department heads to identify training needs, ensuring programmes aligned with strategic goals and organisational priorities.
- Worked with students in setting and achieving attainable learning goals.
- Assessed student progress to respond to additional support needs.
Customer Service Representative
Teleperformance Philippines
Cagayan de Oro, Philippines
11.2022 - 07.2025
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Education
Bachelor of Science - Business Management
Bukidnon State University
Malaybalay, BUK01-2022
Skills
- Customer relationship management
- Communication skills
- Team collaboration
- Time management
- Decision making
- Active listening
- Effective communication
- Computer literate
Languages
Filipino
First Language
English
Proficient
C2
Interests
- Reading
- Hiking
Timeline
Administrative Training Assistant
Teleperformance Philippines
07.2025 - 04.2026
Customer Service Representative
Teleperformance Philippines
11.2022 - 07.2025
Bachelor of Science - Business Management
Bukidnon State University