Zouhair Sahtout
IT SUPPORT | CUSTOMER SUPPORT SPECIALIST
Makati
Summary
Tech-savvy and solution-oriented Customer Support Specialist with a strong background in IT and web development. Experienced in automating workflows using n8n and other tools to improve efficiency and reduce manual tasks. Adept at identifying process bottlenecks and implementing smart automation solutions locally to enhance team productivity. Known for providing high-quality, empathetic support in fast-paced remote environments, resolving complex technical issues with clarity and precision while delivering an exceptional customer experience.
Overview
2026
2026
years of professional experience
1
1
Certification
4
4
Languages
2
2
years of post-secondary education
Work History
Arabic Tutor
Preply
10.2025 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Customer Support Representative
MCC
Rabat, Morocco
2024 - 01.2025
- Managed multiple calls and helpdesk tickets professionally in a team environment.
- Maintained high customer satisfaction through active listening and prompt solutions.
- Provided accurate information on employee rights, disciplinary procedures, and maternity policies.
- Resolved customer inquiries and issues efficiently, enhancing service satisfaction and fostering loyalty among clients.
- Managed the customer support ticketing system, ensuring timely responses and maintaining organized records for future reference.
- Collaborated with team members to streamline communication processes, reducing response times and improving overall operational efficiency.
- Provided training and support to new staff, enhancing their skills in customer service and product knowledge.
- Collaborated with team members to streamline communication processes, reducing response times and improving overall operational efficiency.
- Delivered exceptional customer service by resolving inquiries and issues, enhancing overall customer satisfaction and loyalty.
- Managed a high volume of customer interactions through various channels, ensuring timely and accurate responses to inquiries.
- Provided exceptional customer service by resolving inquiries promptly, enhancing customer satisfaction through effective communication and problem-solving skills.
- Assisted in training new team members on customer support protocols, improving overall team efficiency and service quality.
Kitchen Assistant (Food Prep & Cleaning)
Local Restaurant
01.2018 - 01.2020
- Supported kitchen operations by preparing ingredients and maintaining cleanliness.
- Worked efficiently behind the scenes to help the kitchen team run smoothly.
- Gained discipline and consistency in a physically demanding environment.
- Followed food safety and hygiene standards with precision.
Education
Associate of Applied Science - Full Stack Web Development
Vocational Training Center
Casablanca, Morocco 10.2021 - 07.2023
High School Diploma - Physics Science
Sehoul
Sale, Morocco 10.2019 - 07.2020
Skills
Attention to Detail
undefinedCertification
Google IT Support Professional Certificate
Running
Gained hands-on experience in troubleshooting, networking, operating systems, system administration, and security. Developed a strong foundation in technical support practices, customer service, and problem-solving for both hardware and software issues.
Accomplishments
- Achieved strong technical proficiency through effectively helping with troubleshooting, system maintenance, and user support across diverse IT environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Google IT Support Professional Certificate
12-2025
Arabic Tutor
Preply
10.2025 - Current
Associate of Applied Science - Full Stack Web Development
Vocational Training Center
10.2021 - 07.2023
High School Diploma - Physics Science
Sehoul
10.2019 - 07.2020
Kitchen Assistant (Food Prep & Cleaning)
Local Restaurant
01.2018 - 01.2020
Customer Support Representative
MCC
2024 - 01.2025