Zorayda Palma
Pandacan Manila
Summary
Dynamic manager with a proven track record at Food Baskets Corp, excelling in employee training and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and timely service delivery. Skilled in time management, I fostered a motivated team environment that consistently met and exceeded service standards.
Overview
19
19
years of professional experience
Work History
Manager/Area Manager
Food Baskets Corp
01.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Coordinator
Pinuno Party List
09.2021 - 03.2022
- Boosted employee morale with regular recognition of achievements and personalized feedback.
Data Encoder
Caritas Manila
09.2010 - 04.2014
- Prepared source data for computer entry by compiling and sorting information.
Front Liner
My Phone
04.2009 - 09.2009
- Developed rapport with customers for better service quality through active listening and empathy.
Field Interviewer
Tns Survey Company
02.2008 - 06.2008
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Cashier
Goto King
01.2007 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Service Crew
Jolibee
02.2006 - 08.2006
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Education
1yr College - HRM
College
Abe International 06-2005
High School Diploma -
High School
Carlos P Garcia HighSchool Pandacan Manila06-2004
Elementary Education
Elementary
J Zamora Elementary School06-2000
Skills
- Employee training
- Conflict resolution
- Customer service
- Time management
Timeline
Manager/Area Manager
Food Baskets Corp
01.2024 - 03.2025
Area Coordinator
Pinuno Party List
09.2021 - 03.2022
Data Encoder
Caritas Manila
09.2010 - 04.2014
Front Liner
My Phone
04.2009 - 09.2009
Field Interviewer
Tns Survey Company
02.2008 - 06.2008
Cashier
Goto King
01.2007 - 06.2007
Service Crew
Jolibee
02.2006 - 08.2006
1yr College - HRM
College
High School Diploma -
High School
Elementary Education
Elementary
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