Zoe Ann Reynoso
Infrastructure Specialist
Quezon City
Summary
To provide acquired knowledge and skills through innovation, creativity, problem-solving skills, analysis, communication, work ethic and passion, and perseverance with an open mind to new learnings and growth.
Developed skills in IT infrastructure and systems management within collaborative and fast-paced environment. Demonstrates expertise in network configuration, system optimization, and troubleshooting. Seeking to transition into new field, bringing strong foundation in technical problem-solving and system maintenance.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Infrastructure Specialist
IBM
Quezon City
11.2024 - Current
- Managed Cloud Automation tools and ITSM tools such as JIRA, ServiceNow, Dynatrace APM, and ICD.
- Presented in front of 70 Board of Directors during Client Visit and gained several awards such as Most Outstanding Analyst, Engagement Excellence Award, League of Distinguished Individual.
- Performed Application Preventive Monitoring, Scheduled Server Maintenance, Patch Cycle Management, App Performance Review & Tuning, Capacity Management, Vulnerability Assessment, User Access Matrix (UAM) / Access Control List (ACL), End-Of-Life (EOL) / End-Of-Support (EOS), IT Housekeeping, SSL Certificate Management, Cumulative Update (CU) Patch Management, and App Testing for Staging and Production Deployment.
- Engaged with End-Users, Vendors, SEED, F5, WAF, DBA, Corp-IT Team to ensure smooth Service Operations.
- Handled Engagement Organization within Client Project for Event Planning and Management.
Application Developer
IBM
Quezon City
11.2023 - 11.2024
- Developed a Proof-of-Concept (PoC) using Spring Framework MVC (Model-View-Controller), implementing full CRUD operations with Java and MS SQL, and deploying via Apache Tomcat.
- Developed a .NET Core MVC web application, applying object-oriented principles and debugging techniques to improve functionality and performance, and implementing CRUD operations with HTML/CSS for the front-end and Visual Studio.
Intern
PixelKit, Inc.
Manila
04.2023 - 07.2023
- Started as Quality Control Analyst Intern at Anito Legends and learned application testing (production and staging build), determine issues during and after maintenance, and improve my technical skills during the internship program.
Education
BS - Computer Engineering with Specialization in Computer Programming (BS CpE-CP)
FEU Institute of Technology
Sampaloc, Manila09-2023
BS - Mechatronics Engineering (BS ME)
University of Technology Bahrain
Manama, Bahrain01-2017
High School -
International Philippine School in Al-Khobar
Al Khobar, Kingdom Of Saudi Arabia01-2015
Skills
IT Service Management
ServiceNow, JIRA, Dynatrace APM Tool
Microsoft SQL Server
Cloud Computing Services Azure
ITIL Framework
Accomplishments
- Presented to 70 Board of Directors during SLM Event 2026
- Most Outstanding Analyst in 2025
- Engagement Excellence Award 2025
- League of Distinguished Individual 2024
- Part of Engagement Team Organization for Client Events and Activities 2025-Present
- Created new Standard Operating Procedure (SOP) for Azure Monitoring Process with Governance Team 2026
- Received commendation of successful data housekeeping from Assistant Director 2025
Certification
ITIL 4 (PeopleCert) July 2025
Timeline
Infrastructure Specialist
IBM
11.2024 - Current
Application Developer
IBM
11.2023 - 11.2024
Intern
PixelKit, Inc.
04.2023 - 07.2023
BS - Computer Engineering with Specialization in Computer Programming (BS CpE-CP)
FEU Institute of Technology
BS - Mechatronics Engineering (BS ME)
University of Technology Bahrain
High School -
International Philippine School in Al-Khobar
ABOUT ME
A career-focused and passionate individual with an open mind to learnings and growth. A firm believer of education as a lifelong process that brings countless of opportunities, as long as there is perseverance. Living overseas contributed to my communicational and social skills through connections with people in different regions and culture.