Zhymund Philip T. Guaresma
Parañaque City
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Experience Supervisor
Kareila Management Corporation
01.2024 - Current
- Supervised daily customer service operations, enhancing customer experience and service quality.
- Led, coached, and motivated customer service representatives to achieve performance targets and KPIs
- Handled escalated customer concerns and resolved complex issues in a timely and professional manner
- Monitored team performance through quality assurance evaluations and customer feedback analysis, ensuring adherence to service standards.
- Monitored sales performance of delivery aggregators across all stores to identify trends and inform strategy.
School Administrator
Blessed Adelheid Academy Inc.
01.2023 - 01.2024
- Facilitated direct communication with parents and students to address concerns and provide updates
- Supported faculty, staff and administration in fulfilling their duties and responsibilities
- Coordinated events to enhance community engagement and ensure smooth execution
- P.E instructor for Senior High School
- Created and scheduled social media posts for marketing campaigns
Customer Service Representative
Kareila Management Corp.
01.2020 - 01.2023
- Maintained positive, empathetic, and professional attitude toward customers, enhancing customer satisfaction.
- Responded promptly to customer orders, inquiries, and complaints via Facebook, Instagram, and calls, ensuring timely resolution.
- Communicated effectively with customers across various channels, facilitating seamless interactions.
- Monitored complaint reports on a weekly and monthly basis to identify trends and areas for improvement.
- Managed marketing budget by tracking expenses and optimising allocation for campaigns.
- Coordinated logistics for distribution of marketing campaign materials to ensure timely delivery.
- Communicated directly with suppliers regarding marketing projects to ensure alignment and timely execution.
- - Processing payments for Billing Invoices that relate to Marketing & Customer Experience.
Part time Marketing Assistant
Blessed Adelheid Academy Inc.
01.2017 - 01.2019
- Monitoring social media accounts, creating content, and responding to messages contributing ideas to marketing campaigns
- Compiling and distributing information such as website and social media analytics
- Assisted in coordinating market research efforts to gather valuable insights.
- Coordinated logistics for presentations and events to ensure smooth execution.
Education
Bachelor Of Science in Business Management - Major In Operation
STI College
Parañaque City01-2019
Hotel & Restaurant Services -
Sapphire International Aviation Academy
Parañaque City01-2015
PRESCHOOL -
D’ Arch Angel Montessori
Parañaque CityPRIMARY -
Christian Faith Academy
Parañaque CitySECONDARY -
Christian Faith Academy
Parañaque CitySkills
- Time management
- Effective communication
- Conflict resolution
- Flexibility
- Public speaking
- Integrity
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Language
English
Tagalog
References
Johannah Kimberly Valerio
Executive Assistant
0960 277 8994
Kevin Rae Domantay
E-commerce Officer
0939 224 2082
Timeline
Customer Experience Supervisor
Kareila Management Corporation
01.2024 - Current
School Administrator
Blessed Adelheid Academy Inc.
01.2023 - 01.2024
Customer Service Representative
Kareila Management Corp.
01.2020 - 01.2023
Part time Marketing Assistant
Blessed Adelheid Academy Inc.
01.2017 - 01.2019
Bachelor Of Science in Business Management - Major In Operation
STI College
Hotel & Restaurant Services -
Sapphire International Aviation Academy
PRESCHOOL -
D’ Arch Angel Montessori
PRIMARY -
Christian Faith Academy
SECONDARY -
Christian Faith Academy