ZHARLA PIA ELENA ALMINAR
Food Counter Attendant
19 A Imugan Street Santol Quezon City
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Key Account Executive
Wall Street Courier Services Inc
Makati City
03.2021 - Current
- Secured high-value accounts through effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Positioned global capabilities to expand market share.
- Conducted research and analysis to produce critical reports.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Representative
24/7 Intouch PH Inc.
Quezon City
10.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Digital Customer Care Agent
Customer Frontline Solutions
Pasig City
07.2020 - 10.2020
- Handled inbound customer chat conversations from various websites.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Customer Service Representative
Sykes Asia Ltd.
Mandaluyong City
05.2019 - 08.2020
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Restaurant Supervisor
Ikkoryu Fukuoka Ramen
Makati City
05.2018 - 05.2019
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays and menus.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Account Manager
Anderson Group BPO Inc.
Pasig City
04.2016 - 05.2018
- Optimizing campaigns to perform better and generate more revenue
- Communicating with the Partners on how an offer works and suggesting other ways on how to improve the performance of the offer
- Monitors the Daily Status of each campaign
- Asks partners if there are new campaigns on the specific countries where we have a lot of traffic
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Set up contracts, negotiated rates and hammered out service terms.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Directed creative process for traditional and online ads.
Cook
Burgoo American Bar And Restaurant
Quezon City
07.2015 - 01.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Suggested actionable improvements to streamline training procedures.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Planned menus for different events, seasons and customer requests.
- Adjusted recipes based on ingredient availability or customer request.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
Bachelor of Science - Hotel And Restaurant Management
TRINITY UNIVERSITY OF ASIA
Quezon City, Philippines 06.2011 - 06.2015
High School Diploma -
Immaculate Heart of Mary College
Quezon City, Philippines 06.2007 - 03.2011
Skills
Services optimization
Key account management
Customer rapport
Search engine optimization
Guest seating arrangements
Store opening and closing
Cash Handling
Product and service sales
Service quality enhancements
Sales operations
Restaurant policies and procedures
Performance monitoring
Team coordination
Staff Scheduling
System implementation
Kitchen staff coordination
Recruitment
Food plating and presentation
Kitchen equipment operation and maintenance
Sanitizing understanding
Budgeting
Staff Management
Inventory controls
High-volume dining
Food production management
Equipment Maintenance
Excellent Communication
Compiling data
Spreadsheet management
Microsoft Office proficiency
Data collection and reporting
Identifying errors
Sorting and labeling
Character Reference
KEY ACCOUNT MANAGER, NINJAVAN PHILIPPINES
AVA MAUREEN POLICARPIO
+639173163652
RESTAURANT MANAGER, IKKORYU FUKUOKA RAMEN
RUSTY VOCAL
+639182035293
TEAM LEADER, CUSTOMER FRONTLINE SOLUTIONS
JOHN MURPHY TENEPERE
+639560157557
CUSTOMER ADVOCATE COACH, SYKES ASIA LTD.
CHARLENE ARTUZ
+639776986372
Timeline
Key Account Executive
Wall Street Courier Services Inc
03.2021 - Current
Customer Service Representative
24/7 Intouch PH Inc.
10.2020 - 01.2021
Digital Customer Care Agent
Customer Frontline Solutions
07.2020 - 10.2020
Customer Service Representative
Sykes Asia Ltd.
05.2019 - 08.2020
Restaurant Supervisor
Ikkoryu Fukuoka Ramen
05.2018 - 05.2019
Account Manager
Anderson Group BPO Inc.
04.2016 - 05.2018
Cook
Burgoo American Bar And Restaurant
07.2015 - 01.2016
Bachelor of Science - Hotel And Restaurant Management
TRINITY UNIVERSITY OF ASIA
06.2011 - 06.2015
High School Diploma -
Immaculate Heart of Mary College
06.2007 - 03.2011