Zeus Alvin Mendoza

• Educated and trained users on information security policies and procedures.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored use of data files and regulated access to protect secure information.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Implemented security measures to reduce threats and damage related to cyber attacks.
• Analyzed network traffic and system logs to detect malicious activities.
• Worked with other teams to enforce security of applications and systems.
• Investigated and resolved incidents of unauthorized access to sensitive information.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

· Responsible for configuring and deploying iGel device to end users in-house and partners

· Doing on-call for any severity calls on weekend concerning Citrix

· Analyze and do daily routine checks on all Citrix farms

· Interact with end-users partners and in-house on any issue they are having in using iGels and connection to Citrix

· Do side by side and floor walks and chat with CS users on how and what’s their experience in using the current Citrix environment

· Responsible in working Service Now tickets for both CS in-house and partners. Make sure tickets didn’t miss SLA.

· Do site visits to different outsource partners and In-house

· Communicate and meet with local IT on partners and in-house in issues concerning related to Citrix or any issues with end-users connection

· Provide access to servers requested by users

· Do hardware troubleshooting and claiming warranty from vendors

· Checks health for VMware hosts

· Checks connection issues between servers

· Responsible for maintaining multiple Citrix farms consisting of almost 5000 servers with 15000 users worldwide

· Responsible in managing some parts of Windows 2003 servers including Active Directory, DNS and Exchange

· Responsible on troubleshooting problems on Windows server and Citrix server including the overall infrastructure

· Responsible for managing Juniper VPNs, doing the bi-weekly reboot

· Responsible on monitoring the health of all the network bandwidth from Partner worldwide

· Responsible for managing Bluecoat proxies, including whitelisting/blacklisting of web sites

· Working on remedy tickets submitted by all the users

· Responsible for implementing and patching of hotfixes to Microsoft products and Citrix servers

· Assist on Wyse image deployment on all the eBay and Paypal partners worldwide

· Escalating networking concerns to Information Security team with the proper knowledge

· Assist with process improvement, gap analysis and identifying areas where as a team, GET(Global Enterprise Technology) can be more agile and provide better services to our business partners

· Responsible in doing Proof of Concept on Partners and evaluate

· Responsible on sending reports to Technology team on what can be improve on the Partner side

· Assigned in supporting cross-platform products

· Responsible on configuring server requirement of client depending on the role of the server

· Responsible for attending meetings with client who has requirement on security

· Responsible in doing Proof of Concept on cross-platform products depending on client’s requirement

· Do the project planning/implementations

· Assigned on doing product documentations submitted to client for book keeping

· In charge of doing close-out meeting in line with Proof of Concept/Project implementation done on client

· In charge in communicating with regional technical supports regarding opened incidents

· Provided onsite engineering and technical support to network systems

· Responsible in doing onsite service to client