Zent Kirbie Blaza
Policy Issuance
Quezon City,Metro Manila
Summary
To work in the company with positive atmosphere which will inspire me to enhance my skills and knowledge.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Policy Issuance Processor
Paramount Life and General Insurance Corp.
04.2024 - Current
- Accurately issuing and distributing insurance policies.
- Monitoring and managing email request and other issues from internal and external.
- Modify, update and process existing policies to reflect any changes.
- Review and verify data insurance applications and policies.
- Check calculations of premiums due, commissions, refunds or adjustments in the insurance policies.
Customer Service Assistant
Manila Bankers Life Insurance Corp.
02.2021 - 04.2024
- Respond to client calls and emails and answer questions / inquiries about product and services.
- Handle client complaints or concerns.
- Keeping records of client interactions, transactions, comments, and complaints.
- Processing forms and requests of the clients.
- Communicating and coordinating with colleagues.
- Ensure client satisfaction.
Customer Support
Lazada Singapore Account
09.2020 - 12.2020
- Responding to customer queries in a timely and accurate way, via email and chat.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Identifying customer needs and helping customers use specific features.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer’s feedback.
- Processing forms and requests of the customers.
Reservation Associate
Corporate Intl. Travel and Tours Inc.
07.2019 - 09.2020
- Checking availability of transportation or accommodation on customers desired travel dates.
- Making reservations for clients based on their various requirements and budgetary allowances.
- Helping plan travel itineraries by suggesting local or international tourist attractions and places interest.
- Processing payments and sending confirmation details to clients.
- Up-selling, when appropriate, by informing clients of additional services such as travel insurance and visa.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation.
Front Office Agent (Internship)
Marina Express Hotel (Krabi, Thailand)
12.2018 - 02.2019
- Check guests in and out.
- Register guests collecting necessary information like contact details and exact dates of their stay.
- Welcome guests upon their arrival.
- Provide information about hotel, available rooms and amenities.
- Answer phone calls and e-mails.
- Verify guests’ payment methods during check in or check out.
- Assist guests to their room.
Education
Bachelor of Science - Tourism Management
University of The East - Manila
06.2015 - 04.2019
Secondary Education -
St. Joseph School of Fairview
06.2011 - 03.2015
Primary Education -
Flos Carmeli Institution of Quezon City
06.2005 - 03.2011
Skills
Customer service
Positive attitude
Attention to detail
Multitasking and organizing
Teamwork and communication
Data entry experience
Document review
Paperwork management
Microsoft Excel
Personal Information
- Age: 26
- Height: 5'7"
- Citizenship: Filipino
- Date of Birth: 07/10/98
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Policy Issuance Processor
Paramount Life and General Insurance Corp.
04.2024 - Current
Customer Service Assistant
Manila Bankers Life Insurance Corp.
02.2021 - 04.2024
Customer Support
Lazada Singapore Account
09.2020 - 12.2020
Reservation Associate
Corporate Intl. Travel and Tours Inc.
07.2019 - 09.2020
Front Office Agent (Internship)
Marina Express Hotel (Krabi, Thailand)
12.2018 - 02.2019
Bachelor of Science - Tourism Management
University of The East - Manila
06.2015 - 04.2019
Secondary Education -
St. Joseph School of Fairview
06.2011 - 03.2015
Primary Education -
Flos Carmeli Institution of Quezon City
06.2005 - 03.2011
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