ZENAIDA DELA CRUZ SANCHEZ
Taguig
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Concentrix CVG
San Lorenzo, Ayala, Makati City
01.2023 - 01.2026
- Letting customers know about additional products or services that might benefit them.
- Manage issues and complaints and provide solutions
- Accessing databases to retrieve accounts for customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and adherence to service level agreements.
- Collaborated with cross-functional teams to address complex customer issues and escalate when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Nanny
Jadran Redzepagik Family
Dubai, United Arab Emirates
03.2019 - 03.2022
- Supervised daily activities, ensuring safety and engagement for children in care.
- Maintained organized schedules for meals, naps, and recreational activities to enhance routine consistency.
- Coordinated playdates and outings, enhancing children's social skills through group interactions.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Prepared nutritious meals aligned with dietary guidelines, promoting healthy eating habits among children.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Archive Clerk
Azimu Omar Cargo Sea Cargo And Shipping LLC
Banyas Deira, Dubai, United Arab Emirates
11.2017 - 01.2019
- Prepare archive records and computer databases
- Prepares paper documents and electronic files.
Marketing Officer
RNC INKTIPID REFILLING STATION
Makati City
10.2009 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Data Technician
SPI Technologies, Inc.
Paranaque City
02.2008 - 07.2008
- Organize information, services and support, to assure data systems function smoothly and efficiently.
- Assist in coding documents, verifying records for accuracy, proof and correct data and records.
- Extract and compile reports and forms and verify contents for accuracy and completeness.
- Managed data entry processes to ensure accuracy and consistency in information handling.
Documentation Officer
Jones International Manpower Services
Paco Manila
04.2004 - 12.2007
- Supervised documentation processes, ensuring compliance with industry standards and best practices.
- Coordinated cross-departmental communication to streamline documentation efforts and improve workflow efficiency.
- Led initiatives to digitize records, reducing physical storage needs and improving access speed for team members.
- Implemented version control measures to maintain consistency across documents while preserving historical records for future reference.
- Safeguarded sensitive company information by establishing robust security protocols for access to critical documents and databases.
- Facilitated smooth transitions during employee turnover periods, ensuring seamless handover of responsibilities related to documentation management.
End Controller
PILIPINAS MAKRO
Muntinlupa City
10.2000 - 02.2004
- Protects assets by establishing, monitoring, and enforcing internal controls.
- Implemented internal controls and compliance measures to mitigate financial risks.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
Warehouse Checker
LIANA’S SUPERMARKET
Alabang, Muntinlupa
12.1998 - 05.2000
- Verify correct material has been loaded on outgoing trucks
- Receive incoming materials from vendors, verify quantity for accuracy, description, amounts, and complete appropriate paperwork.
- Order picking, will call orders, assisting in loading customers vehicles with materials, reporting problems, deliveries, service issues, etc.
- Verified product quantities against invoices and purchase orders.
- Coordinated with team members to optimize warehouse organization and efficiency.
- Led regular audits of stock levels to maintain optimal inventory management.
- Expedited order processing times, prioritizing urgent requests while maintaining attention to detail and accuracy standards.
Production Operator
TEMIC
Taguig City
05.1997 - 10.1997
- Operated production machinery to ensure efficient workflow and product quality.
- Monitored assembly line processes to maintain adherence to safety standards.
- Collaborated with team members to optimize production schedules and minimize downtime.
- Implemented process improvements that enhanced productivity and reduced waste.
- Used equipment properly to avoid workplace hazards or injuries.
Office Clerk
JESHICHRIS MANUFACTURING COMPANY
Caloocan City
05.1996 - 05.1997
- Answer phones and greet clients warmly
- Perform basic bookkeeping duties.
- Facilitated communication between departments, promoting collaboration across teams.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Processed incoming and outgoing correspondence efficiently to support daily operations.
- Maintained accurate filing systems, ensuring easy access to important documents.
- Assisted in inventory management, tracking supplies for seamless workflow.
Education
Technical Education Skills and Development
Taguig Manpower Training Center
Taguig City05-2015
Certificate in Teaching -
University of Makati ( Formerly Pamantasan Ng Makati)
Makati City, Philippines01-2002
Bachelor in Business Administration - Banking And Finance
Philippine Christian University
Manila City, Philippines03-1996
Secondary Education -
Taguig Municipal High School
Taguig City03-1992
Primary Education -
Silangan Elementary School
Taguig City03-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Computer proficiency
- Complaint resolution
- Microsoft outlook
- Documentation
- Building rapport
- Clerical support
Timeline
Customer Service Representative
Concentrix CVG
01.2023 - 01.2026
Nanny
Jadran Redzepagik Family
03.2019 - 03.2022
Archive Clerk
Azimu Omar Cargo Sea Cargo And Shipping LLC
11.2017 - 01.2019
Marketing Officer
RNC INKTIPID REFILLING STATION
10.2009 - 01.2012
Data Technician
SPI Technologies, Inc.
02.2008 - 07.2008
Documentation Officer
Jones International Manpower Services
04.2004 - 12.2007
End Controller
PILIPINAS MAKRO
10.2000 - 02.2004
Warehouse Checker
LIANA’S SUPERMARKET
12.1998 - 05.2000
Production Operator
TEMIC
05.1997 - 10.1997
Office Clerk
JESHICHRIS MANUFACTURING COMPANY
05.1996 - 05.1997
Technical Education Skills and Development
Taguig Manpower Training Center
Certificate in Teaching -
University of Makati ( Formerly Pamantasan Ng Makati)
Bachelor in Business Administration - Banking And Finance
Philippine Christian University
Secondary Education -
Taguig Municipal High School
Primary Education -
Silangan Elementary School
Personal Background
Age: 50 yrs. Old
Status: Married
Height: 5’3” Weight: 130lbs.
Father’s Name: Samuel Dela Cruz
Mother’s Name: Nirma F. Dela Cruz
Religion: Christian
I hereby certify that the above information is true and correct to the best of my knowledge and belief.