Zemuel Mintu
Tanza, Province Of Cavite
Summary
Dynamic Operations Specialist with extensive experience at JPMorgan Chase, excelling in document management and data entry. Proven ability to enhance indexing systems through meticulous attention to detail and effective problem solving. Recognized for fostering team collaboration and delivering exceptional customer service, ensuring efficient processes and satisfied clients.
Overview
6
6
years of professional experience
Work History
Operations Sr Specialist II
JPMorgan Chase & Co.
09.2024 - Current
- Completed day to day duties accurately and efficiently.
- Identified discrepancies between original documents and indexed versions, making necessary corrections when needed.
- Maintained confidentiality of sensitive material while performing indexing tasks.
Operations Sr Specialist II
JPMorgan Chase & Co.
10.2021 - 09.2024
- Reviewed incoming documents for proper coding before entering them into a indexing system.
- Organized and classified documents for efficient retrieval and indexing.
- Managed large sets of data for an efficient indexing and retrieval process.
Operations Specialist I
JPMorgan Chase & Co.
08.2021 - 10.2021
- Organized and maintained indexing systems for efficient document retrieval.
- Reviewed documents for accuracy before processing them into the database.
- Utilized specialized software to index large volumes of information quickly.
Experience Champion
C3 - Everise
06.2021 - 09.2021
- Informed customers about billing procedures, processed payments, and provided payment option assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Alorica
10.2019 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Information Technology
University of Perpetual Help System Laguna
Binan, Province Of Laguna, Philippines04-2014
Skills
- Analytical thinking
- Documentation management
- Team player
- Attention to detail
- Time management
- Communication skills
- Team collaboration
- Problem solving
Timeline
Operations Sr Specialist II
JPMorgan Chase & Co.
09.2024 - Current
Operations Sr Specialist II
JPMorgan Chase & Co.
10.2021 - 09.2024
Operations Specialist I
JPMorgan Chase & Co.
08.2021 - 10.2021
Experience Champion
C3 - Everise
06.2021 - 09.2021
Customer Service Representative
Alorica
10.2019 - 04.2021
Information Technology
University of Perpetual Help System Laguna
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