Zebede Dela Cruz

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Coordinated timely responses to online customer communication and researched complex issues.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

Assumed responsibility of conducting intensive research and documentation skills to identify new products in a fast paced, detail-oriented, team environment. Daily tasks involved complying to specific product criteria, performing mathematical solutions, organizing and inputting of data, and using industry leading apps and services to help identify quality products for the company.

• Used pre-written curriculum to teach students English via remote video conferencing.
• Worked with students between ages 10 and 82 on grammar, pronunciation and sentence construction.
• Maintained schedule of appointments and worked up to 24 hours each week.
• Provided constructive feedback to student pronunciation and grammar to improve conversation skills.