Hi, I’m
Zyrelle Anne Gaite
Administrative Supervisor
Houston,Texas
Summary
Passionate and committed in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in using multiple software. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.
Overview
10
years of professional experience
Work History
Maxicare Therapeutic LLCStafford, Texas
Administrative Supervisor
05.2018 - Current
Job overview
- Monitored and directed incoming mail and prepared outgoing mail.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained CRM database with customer updates and report generation.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Completed bi-weekly payroll for PRN -1099 employees.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Supervised team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Recruited, hired, trained and supervised staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Maxicare Therapeutic LLCStafford, Texas
Care Coordinator
05.2017 - 05.2018
Job overview
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, clinicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
EXL Services (YRC Freight)Pasay, Metro Manila
Inside Account Executive
06.2015 - 10.2016
Job overview
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
- Prospected and secured new business through telesales and relationship building.
- Addressed each customers' needs and wants to recommend suitable product options.
- Researched potential clients and markets to prepare for appointments.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Supported customers continuously from sales process to after sales concerns.
- Worked with Collections team to resolve billing concerns and disputes.
BPO - Dish and ComcastMakati, Metro Manila
Technical Support II
02.2013 - 12.2014
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with colleagues in both domestic and international support facilities.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and Cable service.
- Activated accounts for clients interested in new services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Deploying field technicians for cases that can't be resolved over the phone.
Convergys (Optus Mobile)Muntinlupa, Metro Manila
Customer Service Representative II
10.2011 - 04.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers in activating new mobile service.
- Processing number porting to and from a network provider.
- Contacted clients to verify account information and maintain accuracy, resulting in client satisfaction.
- Effective liaison between customers and internal departments.
- Met customer call guidelines for service levels, handle time and productivity.
Teleperformance - AT&T MobilityPasay, Metro Manila
Receivables Management
09.2010 - 09.2011
Job overview
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Entered client details and notes into system for interdepartmental access and review.
- Set up payment arrangement for customers to prevent service interruption.
- Process payments over the phone.
- Reinstate service/s after payment.
- Simple billing explanation.
Education
Del Pilar AcademyCavite, Philippines
High School Diploma
06.2007 - 03.2008
Southdale International SchoolCavite, Philippines
No Degree from Business Administration
06.2008 - 03.2010
Skills
Tech-savvy
Filing
Workflow planning
Credit and collections
Payroll
Documentation and control
Relationship building
Database administration
Bookkeeping
Employee Development
Inbound phone call handling
Appointment Scheduling
Correspondence preparation
Timeline
Administrative Supervisor
Maxicare Therapeutic LLC
05.2018 - Current
Care Coordinator
Maxicare Therapeutic LLC
05.2017 - 05.2018
Inside Account Executive
EXL Services (YRC Freight)
06.2015 - 10.2016
Technical Support II
BPO - Dish and Comcast
02.2013 - 12.2014
Customer Service Representative II
Convergys (Optus Mobile)
10.2011 - 04.2012
Receivables Management
Teleperformance - AT&T Mobility
09.2010 - 09.2011
Southdale International School
No Degree from Business Administration
06.2008 - 03.2010
Del Pilar Academy
High School Diploma
06.2007 - 03.2008