Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
Open To Work

Zchan Ardel Floro

Naic

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Conduent
Pasay
01.2025 - 03.2026
  • Assisted customers with inquiries and provided accurate product information.
  • Handled complaints efficiently, ensuring customer satisfaction and loyalty.
  • Processed orders and returns using company-specific software tools.
  • Maintained detailed records of customer interactions and transactions.
  • Educated customers on product features and benefits effectively.
  • Resolved issues promptly while adhering to company policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Environmental Science

Cavite State University, Indang , PH
06.2020 - 07.2024

Skills

  • Customer service
  • Order processing
  • Product education
  • Complaint resolution
  • Software utilization
  • Team collaboration
  • Process improvement
  • Attention to detail
  • Time management
  • [Software] CRM system proficiency
  • Office equipment proficiency

Certification

  • Civil Service Examination Passer - Professional

Languages

Tagalog
First Language
English
Upper Intermediate (B2)
B2

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid

Salary Range

₱150/hr - ₱1000/hr

Timeline

Customer Service Representative - Conduent
01.2025 - 03.2026
Cavite State University - Bachelor of Science, Environmental Science
06.2020 - 07.2024
Zchan Ardel Floro