Zayra Jane Atendido
Assistant Business Policy / Process Management Manager
Muntinlupa City
Summary
Assistant Business Process / Policy Management Manager leading business policy governance, process standardization, and document control tied to corporate objectives and regulatory requirements. Translates business needs into compliant workflows, supports digital transformation through workflow automation and system enhancements, and drives audit-ready policy implementation across cross-functional teams. Monitors process performance and compliance to identify gaps, reduce risk, and strengthen operational consistency.
Overview
1
1
Language
10
10
Certifications
12
12
years of professional experience
Work History
Asst. Business Policy/Process Management Manager
SM Development Corporation (SMDC)
09.2023 - Current
- Lead the development, review, implementation, and governance of business policies, standards, and guidelines aligned with corporate objectives, regulatory requirements, and operational needs.
- Drive business process standardization and continuous improvement by analyzing, documenting, and optimizing end-to-end processes while supporting digital transformation through system enhancements, workflow automation, and enterprise digital solutions.
- Collaborate with cross-functional stakeholders to translate business requirements into practical, compliant, and scalable policies and process solutions.
- Establish and maintain policy and process governance, including document control, version management, approval workflows, and audit readiness.
- Identify process gaps, assess business impacts, and recommend governance and operational improvements to enhance efficiency, compliance, and risk management.
- Facilitate policy reviews, stakeholder workshops, and governance discussions to align business requirements and support decision-making.
- Lead policy implementation through communication, stakeholder engagement, training, and change management to ensure effective adoption.
- Support business transformation and digital initiatives by integrating governance requirements into process improvements and workflow automation.
- Monitor policy compliance and process performance, providing governance insights and recommendations for continuous improvement.
Business Process Analyst II (Audit)
DMCI Project Developers Inc.
07.2016 - 07.2023
- Documented and validated end-to-end business processes to establish standardized workflows, clarify roles and responsibilities, and support operational consistency.
- Conducted process audits and compliance assessments to evaluate process effectiveness, identify control gaps, and ensure adherence to company standards and operating procedures.
- Analyzed business processes to identify inefficiencies, bottlenecks, and operational risks, recommending practical improvements to enhance productivity and process reliability.
- Facilitated root cause analysis and collaborated with process owners to develop corrective and preventive actions that addressed audit findings and strengthened process controls.
- Developed and maintained process documentation, including process maps, procedures, work instructions, and supporting operational documents to ensure accuracy and consistency.
- Monitored process performance and improvement initiatives through audit observations, compliance reviews, and operational metrics, providing actionable insights to management.
- Partnered with cross-functional teams to validate process changes, support implementation of approved improvements, and promote process standardization across business units.
Quality Assurance Engineer
Terumo Philippines Corporation
02.2014 - 05.2016
- Managed Quality Management System (QMS) compliance and audit activities, ensuring adherence to ISO 13485, internal quality standards, and regulatory requirements, including US FDA inspections.
- Led customer complaint investigations and Corrective and Preventive Action (CAPA) initiatives to resolve quality issues and prevent recurrence.
- Performed quality risk assessments, failure analysis, and process evaluations to identify improvement opportunities and strengthen product and process reliability.
- Partnered with Manufacturing, Engineering, Production, and Quality teams to resolve quality issues and enhance process capability and operational controls.
- Analyzed quality performance indicators, audit findings, and non-conformance trends to support data-driven quality improvement initiatives.
- Delivered training and performance monitoring for QA personnel, supporting capability development and KPI achievement
Education
Bachelor of Science - Industrial Engineering
De La Salle University
Dasmariñas10-2013
Skills
- Business process re-engineering
- Lean Six Sigma (DMAIC) – Green Belt
- Root cause analysis (RCA)
- Process mapping (BPMN, Visio, SIPOC, VSM)
- Continuous improvement
- Value stream mapping
- RACI matrix development
- Process standardization & policy governance
- Internal controls & risk management
- ISO 9001:2015 QMS implementation & audit
- Policy development & governance
- Audit readiness
- Internal audit planning
Accomplishments
- Achieved successful adoption of new policies by conducting stakeholder workshops, training sessions, and change management programs.
Certification
Certified Industrial Engineer (CIE)
Timeline
Asst. Business Policy/Process Management Manager
SM Development Corporation (SMDC)
09.2023 - Current
Business Process Analyst II (Audit)
DMCI Project Developers Inc.
07.2016 - 07.2023
Quality Assurance Engineer
Terumo Philippines Corporation
02.2014 - 05.2016
Bachelor of Science - Industrial Engineering
De La Salle University