Zarlene Panoy
San Jose del Monte
Summary
I am experienced and reliable Customer Service Support in a phone or email/chat set up with extensive experience in providing assistance in a busy call centre setting. I have a strong dedication in helping customer to resolve their issues and cultivating positive image of the company. Passionate about organizational success and skilled in conflict resolution, problem solving and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TELETECH
Araneta Cubao, Quezon City
11.2021 - Current
- Managed inbound and outbound calls, addressing customer questions and resolving issues effectively.
- Provided exceptional customer support while maintaining a positive and professional tone.
- Utilized CRM systems to document customer interactions and track issue resolution.
- Achieved high customer satisfaction scores through active listening and personalized service.
- Handle customer inquiries and concerns via email, ensuring prompt and accurate responses for a seamless customer experience.
- Support members of the loyalty program by assisting with account issues, reward redemptions, and program benefits.
- Collaborate with team members to improve communication strategies and enhance customer satisfaction.
- Maintain detailed records of customer interactions to ensure continuity and follow-up.
Tutor
01.2019 - 08.2019
- Worked as a part time tutor to pre-schoolers
- Teaching how to write, count and read for beginners
Education
Bachelor of Secondary Education - Major in English
Bulacan State University
San Jose del Monte, BulacanSkills
- Microsoft Office
- PowerPoint
- EXCEL
- Leadership
- Strategy
- Marketing
- Interpersonal
- Customer Support
- Organization Skills
- Critical thinking
- Creative thinking
- Data entry
- Collaboration and teamwork
- Customer relations
- Team collaboration
- Creativity and innovation
- Verbal and written communication
- Computer proficiency
- Conflict resolution
- Adaptable nature
- Complaint handling
- Growth mindset
Timeline
Customer Service Representative
TELETECH
11.2021 - Current
Tutor
01.2019 - 08.2019
Bachelor of Secondary Education - Major in English
Bulacan State University