Zarina May Valenzuela

Manila

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Offering friendly and service-oriented approach, willing to learn and grow in supportive environment.

Overview

years of professional experience

Certification

Work History

IT Help Desk Support

Cognizant Technologies Solutions

08.2023 - Current

Improved customer satisfaction by promptly addressing and resolving technical issues.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Provided remote assistance to users, enabling quick resolution of off-site technical issues.
Increased first call resolution rates by providing accurate and timely solutions to user inquiries.
Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Technical Support, SME

Alorica

01.2021 - 12.2022

Generated reports detailing findings and recommendations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor of Science - Business Accountancy

The University of Manila

Manila, Metro Manila, Philippines

08-2024

Skills

Critical thinking
Computer skills - Word, Excel
Attention to detail
Expert in Customer service

Excellent communication - Written, Verbal
Flexible and adaptable
Teamwork and collaboration
Friendly, positive attitude