Hi, I’m
Zarah Charmaine Torreliza
Certified Medical Virtual Assistant/ Registered Nurse
City Of San Fernando,Pampanga
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Highly skilled healthcare professional with nine (9) years of diverse experience in patient care, medical record management, team leadership and administrative department operations. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Passionate and communicative individual possessing superb data entry, time management, and customer service skills. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Implements strong leadership abilities to enhance team performance and patient support and strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow and deliver high-quality results.
Overview
14
years of professional experience
15
Certificates
1
Language
4
years of post-secondary education
Work History
Affinity Home Care Inc.Pompano Beach, FL
Lead Intake Clinical Reviewer/Intake RN and Supplies Supervisor
03.2022 - 04.2025
Job overview
- Train new Intake clinical reviewer and medical supplies coordinator
- Assign workload to Intake clinical review and supplies teams, including arranging for weekend or other hours staffing as needed
- Perform Intake clinical review and medical supply request tasks as needed to ensure workload is completed in a timely manner
- Handle Intake clinical review and medical supplies escalations
- Hold team meetings on a regular basis to facilitate staff engagement, review team performance, address questions and concerns, acknowledge team achievements, and deliver updates on the Intake clinical review and medical supply request protocols/process
- Update the Intake clinical review and medical supply request manuals with approved changes
- Make recommendations to management regarding the Intake clinical review and medical supply request process
- Prepare end of day and end of week Intake clinical review and medical supply request reports for management
- Analyze productivity and efficiency metrics of the Intake clinical review and medical supplies team regularly; identify areas for improvement and develop strategies to optimize workflow and meet agency goals
- Ensure Intake clinical review and medical supplies staff meet their productivity goals
- Provide regular performance evaluations for team members
- Regularly review work output of staff to ensure compliance with Intake clinical review and medical supply request protocols
- Request additional staff as needed to meet growth goals of agency
- Request additional resources for Intake clinical review and medical supplies teams as needed
- Coordinate with other departments as Intake as needed
- The intake clinical review team was able to process approximately 80-100% of the total incoming patient referrals in a day while the medical supplies team was able to process approximately 70-90% of the total medical supply requests of new and old patients in a day.
HomeMD Housecall ServicesWaterforf Twp, MI
Remote Medical Coordinator/Virtual Assistant
11.2021 - 03.2022
Job overview
- Data Entry (using Aprima, Healthgorilla, DrChrono, MS Excel, etc.)
- Call Handling of approximately 30 calls per day (Inbound, outbound and voicemails via MS Teams)
- Email Management using MS Outlook
- Creating approximately 10 new patient charts per day received from referral source or signed consent form of patient through our company’s website, fax, and email using Aprima
- Adding and verifying patient’s insurance eligibility using Aprima
- Adding patient’s medical history (diagnoses, medications, allergies, and social history using Aprima and Healthgorilla)
- Verifying the accuracy of laboratory information from the patient or facility
- Downloading and uploading the attachments to patient’s chart in pdf form using Aprima
- Sending patients’ chart to the scheduling department
- Sending faxes through Aprima
- Signing of DME using our providers’ signatures using DocHub
- Doforms submission
University of Philippines Diliman Extension Program in Pampanga (UPDEPP)Mabalacat City, Pampanga Philippines
School Nurse/Administrative Staff
05.2017 - 11.2021
Job overview
- I was assigned in a Nurse II position and I was responsible for managing the university’s clinic, the safety of the employees and students, keeping the medical records of patients, assessing the patients’ conditions and attending to the needs of approximately 10-15 patients per day, dispensing over-the-counter medications and medical supplies, maintaining the orderliness and cleanliness of the clinic, organizing events related to medical field and monitoring the medical supplies and conducting daily tasks in the clinic, as well as assisting some administrative tasks related to health. I assisted during the Annual Physical Exam (APE) of all the employees per department and all of the enrolled students, and I was able to coordinate with the administrative office and other healthcare professionals in providing dignified patient care. As part of the admin. office, I was able to source and interview some Medical Specialists for our clinic. During this time of the pandemic, we shifted to work-from-home set up. I managed the emails, calendars, assisted our doctor for online consultation, scheduled employees for vaccination, sent info regarding Covid-19 through emails to all our employees and students, and monitored our employees/students who were tested Covid-19 positive during their quarantine/isolation period.
SMK Electronics (Phils.) CorporationClark Freeport Zone, Pampanga Philippines
Company Nurse
08.2016 - 02.2017
Job overview
- I was assigned and responsible for managing the company’s clinic, the safety of the employees, keeping the medical records of patients, assessing the employees’ condition and assisting the doctor during consultation, employees, issuing of fit to work form, attending to the needs of approximately 30-50 patients per day, filing of the sick leave of dispensing of medications, carrying out doctor’s orders, maintaining the orderliness of the clinic, organizing events related to medical field and monitoring the medical supplies for the inventory, and conducting daily tasks in the clinic, as well as assisting the HR personnel for HMO benefits of employees. I assisted during the Annual Physical Exam (APE) of all the employees per department. I was able to coordinate with the administrative office and other healthcare professionals in providing dignified patient care.
Coke Pampanga Distribution CenterCity of San Fernando, Pampanga Philippines
Company Nurse/Reliever Nurse
07.2016 - 07.2016
Job overview
- I was assigned and responsible for managing the company’s clinic, the safety of the employees, keeping the medical records of patients, assessing the employees’ condition and attending to the needs of approximately 20-30 patients per day as a reliever, assisting the doctor during consultation, filing of the sick leave of employees, issuing of fit to work form, dispensing of medications, carrying out doctor’s orders, maintaining the orderliness of the clinic, organizing events related to medical field and monitoring the medical supplies for the inventory, and conducting daily tasks in the clinic.
Local Government Unit, City Health OfficeCity of San Fernando, Pampanga Philippines
Health Emergency Management Staff/ Admin. Aide I
09.2015 - 02.2016
Job overview
- Due to my capabilities, my contract was extended, and I worked as a rescue nurse/ paramedic in City Health Office as a member of the Health Emergency Management Staff (HEMS) Unit, CSFP in an Administrative Aide I position working with the medical reports and records of the patients and other documents in the office. I was assigned during medical missions and disaster duties. I was responsible for the assessment, vital signs and history taking of the patients in case of emergencies and assisting the doctor during consultation. I was a trained First aider and a Basic Life Support (BLS) provider to the patients. I assisted during the Annual Physical Exam (APE) of all the employees per department. I was able to coordinate with the team and other healthcare professionals in providing dignified patient care.
Local Government Unit, Rural Health Unit (II)City of San Fernando, Pampanga Philippines
Community Health Nurse and Birthing Station Nurse
02.2015 - 09.2015
Job overview
- In a community or rural health setting, I assisted the doctor and midwives during consultation of approximately 30-60 patients per day. I assessed the patients’ condition and attended to their concerns. I rendered first aid treatment and dispensed medications to the patients. I provided dignified patient care. I accomplished referrals to the hospital during emergency cases. I imparted health teachings to the patients during health classes in the community. I was also assigned as a Birthing Station Nurse monitoring the condition of mothers with their neonates in a 24 hour-duty and assisted to the doctor and the midwife during labor and delivery.
San Fernandino HospitalCity of San Fernando, Pampanga Philippines
Staff Nurse (Medical-Surgical Ward and Female Ward)
03.2014 - 07.2014
Job overview
- I was assigned and responsible for assessing of approximately 20-30 patients per day and attending to their concerns, vital signs taking and monitoring, carrying out doctor’s orders, giving medications, providing patients’ confidentiality as well in a productive environment, maintaining critical thinking skills essential providing holistic care and coordinating with other healthcare professionals in giving dignified patient care.
University of the AssumptionCity of San Fernando, Pampanga Philippines
Student Nurse/ Related Learning Experiences (RLE)
03.2011 - 04.2012
Job overview
- I was able to practice and provide nursing care and services to 1-2 patients per day in different hospitals under the supervision of our clinical instructor/ professor while I was still a student nurse as part of our training and assessment before our graduation.
Education
University of The AssumptionCity Of San Fernando, Pampanga Philippines
Bachelor of Science from Nursing
03.2008 - 04.2012
Skills
Leadership and Management
undefinedCertification
PRC Registered Nurse Professional Regulation Commission License No.: 0783848 February 6, 2013-present
Affiliations
- Philippine Nurses’ Association
- ASH (American Safety and Health Institute)
- Philippine National Red Cross Council
Timeline
Lead Intake Clinical Reviewer/Intake RN and Supplies Supervisor
Affinity Home Care Inc.
03.2022 - 04.2025
Remote Medical Coordinator/Virtual Assistant
HomeMD Housecall Services
11.2021 - 03.2022
School Nurse/Administrative Staff
University of Philippines Diliman Extension Program in Pampanga (UPDEPP)
05.2017 - 11.2021
Company Nurse
SMK Electronics (Phils.) Corporation
08.2016 - 02.2017
Company Nurse/Reliever Nurse
Coke Pampanga Distribution Center
07.2016 - 07.2016
Health Emergency Management Staff/ Admin. Aide I
Local Government Unit, City Health Office
09.2015 - 02.2016
Community Health Nurse and Birthing Station Nurse
Local Government Unit, Rural Health Unit (II)
02.2015 - 09.2015
Staff Nurse (Medical-Surgical Ward and Female Ward)
San Fernandino Hospital
03.2014 - 07.2014
Student Nurse/ Related Learning Experiences (RLE)
University of the Assumption
03.2011 - 04.2012
University of The Assumption
Bachelor of Science from Nursing
03.2008 - 04.2012
Availability
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Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchReferences
REINELL DE LEON, R.M.
Midwife of Local Government Unit of City of San Fernando, Pampanga
Company Address: Rural Health Unit (II) Sindalan,City of San Fernando, Pampanga 2000 Philippines
Email address: rdeleon2728@gmail.com
Contact No.: +639322568987
Ms. Reinell De Leon was my former co-worker at the Local Government Unit of City of San Fernando, Pampanga.
JOYCE FAVORITO, R.N.
Nurse of Jose B. Lingad Memorial General Hospital
Company Address: Dolores, City of San Fernando, Pampanga 2000 Philippines
Email address: jozafavorito@gmail.com
Contact No.: +639615648534
Ms. Joyce Favorito was my former co-worker at the Local Government Unit of City of San Fernando, Pampanga.
MARK SULIT, R.N., M.A.N.
College Professor of University of the Assumption
Company Address: Unisite Subdivision, Barangay Del Pilar, City of San Fernando, Pampanga 2000 Philippines
Email Address: marksulit29@yahoo.com
Contact No.: +96897206804
Mr. Mark Sulit was my college professor at the University of theAssumption.
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