ZANE ROSE LABELLA
Lapu lapu City,CEB
Summary
Dynamic sales representative dedicated to delivering a seamless and rewarding purchasing experience for clients. Expertise in understanding unique client needs and providing tailored recommendations that drive satisfaction and foster long-term loyalty. Committed to proactive communication and expert guidance, ensuring each interaction adds value and builds trust. Proven ability to enhance client relationships while achieving sales targets in a competitive environment.
Overview
9
9
years of professional experience
Work History
Sales Agent / Coach / Auditor
ResultsCX
04.2018 - 12.2025
- Started as a Sales Agent and was promoted to Coach, managing and supporting a team to achieve sales and performance targets
- Conducted auditing for both inbound and outbound sales to ensure compliance and quality standards
- Handled inbound sales calls while delivering excellent customer service throughout the sales process
- Processed sales and payment transactions accurately, ensuring smooth and compliant financial operations
- Managed retention calls by addressing customer concerns and providing tailored solutions to maintain customer loyalty
Sales Agent – Verizon Account
Tech Mahindra
07.2016 - 02.2017
- Handled sales calls for the Verizon client for seven months
- Delivered effective sales pitches and customer support
- Account was dissolved, prompting a transition to new opportunities
Education
Bachelor - Hotel and Restaurant Service Technology Poblacion
Bohol Island State University
Clarin, Boholundefined
MARTNSF
Calunasan, Calape, Boholundefined
Ben-Cal Elementary school
Calunasan, Calape, BoholSkills
Sales support expertise
Client retention strategies
Transaction management
Strategic planning
Product presentations
Customer service
Sales skills enhancement
Negotiating terms effectively
Client-focused sales approach
Proficient in call handling
Sales enhancement techniques
Strategic sales planning
Creating trust
Skill in managing stress effectively during high-pressure scenarios
Demonstrating products
Performance tracking
Cross-selling techniques
Negotiating contracts
Sales follow-up
Sales closure expertise
Timeline
Sales Agent / Coach / Auditor
ResultsCX
04.2018 - 12.2025
Sales Agent – Verizon Account
Tech Mahindra
07.2016 - 02.2017
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MARTNSF
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Ben-Cal Elementary school
Bachelor - Hotel and Restaurant Service Technology Poblacion
Bohol Island State University
References
- Dalia, Encabo, Operations Supervisor, Results-cx
- Lovely Jane, Laurito, Quality Analyst Supervisor, Results-cx