Suzanne Daddy

As a passionate and hands-on Shopee small shop Owner/Manager, I wear several hats to drive the success of my store, specializing in handcrafted stationery products like calendars and stickers.

• Product Visionary: I design and create unique stationery products, ensuring high-quality materials and innovative designs that resonate with my target audience. This involves market research, trend analysis, and constant prototyping to bring fresh ideas to life.
• Marketing & Sales Strategist: I craft compelling marketing campaigns across social media, Shopee features, and targeted ads to attract customers and showcase my product's value proposition. Analyzing data and performance metrics helps me refine strategies for maximum impact.
• Customer Champion: I build strong relationships with customers by providing prompt and personalized responses to inquiries, resolving issues proactively, and going the extra mile to cultivate satisfaction and loyalty.
• Operational Efficiency Expert: I manage all aspects of the store with meticulous attention to detail. This includes efficient order processing, accurate inventory management, and seamless logistics coordination to ensure a smooth customer experience.
• Data-Driven Optimist: I leverage data insights to understand customer preferences, identify areas for improvement, and make data-backed decisions to optimize product offerings, marketing efforts, and overall store performance.

Beyond these core responsibilities, I also actively engage with the Shopee community, participate in relevant forums and events, and continually seek out new learning opportunities to stay ahead of industry trends.

My unique combination of creative vision, marketing savvy, operational efficiency, and customer-centric approach allows me to build a thriving Shopee store that delivers exceptional value to customers and fosters a loyal community around my unique brand of handcrafted stationery.

As an E-commerce Operations Specialist, I am responsible for overseeing the end-to-end order processing and fulfillment operations of our online store. My role encompasses efficient management of customer orders, coordination with various departments, and ensuring a seamless and positive customer experience.

Key Responsibilities:

• Order Processing: Efficiently process and accurately record customer orders in a timely manner. Verify order details, including product selection, quantity, and shipping information.
• Inventory Management: Monitor and maintain optimal inventory levels to prevent overselling or stockouts.
• Order Fulfillment: Collaborate with the warehouse team to fulfill and ship orders promptly. Ensure meticulous packaging and accurate labeling of products for shipment.
• Logistics Coordination: Work closely with shipping partners to streamline and optimize delivery processes. Track shipments and promptly address any issues or delays in transit.
• Customer Communication: Provide transparent communication of order status and shipping details to customers. Respond promptly to customer inquiries regarding orders, delivering exceptional customer service.
• Returns and Exchanges: Efficiently process returns and exchanges, adhering to established company policies. Collaborate with the customer service team to resolve issues related to returns.
• Quality Control: Conduct thorough quality checks on products before shipment to ensure customer satisfaction. Implement proactive measures to minimize errors and enhance order accuracy.
• Data Analysis and Reporting: Generate regular reports on key order processing metrics, inventory levels, and fulfillment efficiency. Analyze data to identify trends and recommend areas for continuous improvement.
• Process Optimization: Implement improvements to enhance the overall operational efficiency of the e-commerce business.
• Collaboration with Cross-Functional Teams: Collaborate closely with marketing, sales, and customer service teams to align strategies and goals. Provide valuable insights to enhance the overall customer experience and operational efficiency.

• Experience with Shopify and WooCommerce: Proficient in utilizing Shopify and WooCommerce platforms to manage and optimize e-commerce operations, ensuring seamless integration and efficient management of online store activities.

My primary responsibilities for this role is to create and manage product listings on eBay and Amazon, ensuring accuracy, completeness, and adherence to marketplace guidelines. I also possess a strong understanding of e-commerce platforms, attention to detail, and excellent communication skills. I also managing listings, customer inquiries, and overall e-commerce support.

Responsibilities:

• Create and manage product listings on eBay, Amazon, and the company website.
• Monitor and respond to customer inquiries and feedback across multiple platforms.
• Assist in order processing, including order fulfillment and shipping coordination.
• Conduct market research to identify trends, competitors, and pricing strategies.
• Coordinate with suppliers and vendors to ensure timely product availability.
• Manage inventory levels and update product information as needed.
• Collaborate with the marketing team to implement promotional campaigns.
• Track and analyze sales performance and provide regular reports.
• Assist in customer service tasks, including email correspondence and issue resolution.
• Handle administrative tasks such as data entry, document management, and calendar scheduling.

In this role, I served as a highly organized and proactive Virtual Assistant supporting an Amazon to eBay dropshipping business. I am familiar with the intricacies of e-commerce, specifically in managing product listings and coordinating logistics. In my role as a Virtual Assistant, I played a pivotal role in ensuring the smooth operation of our dropshipping business by optimizing product listings and providing exceptional customer support.

Key Responsibilities:

• Product Listing Management: Create and optimize product listings on eBay sourced from Amazon inventory. Regularly update product information, pricing, and availability.

• Order Processing and Fulfillment: Monitor incoming orders on eBay and coordinate with suppliers on order fulfillment. Ensure timely processing and shipment of customer orders.

• Inventory Monitoring: Track and manage inventory levels, updating listings based on stock availability. Implement strategies to prevent overselling and stockouts.

• Price Monitoring and Adjustments: Monitor pricing on both Amazon and eBay, adjusting prices strategically for competitiveness.

• Customer Inquiry Handling: Respond promptly to customer inquiries and concerns on eBay. Provide information regarding product details, shipping, and returns.

• Feedback Management: Monitor and manage customer feedback on eBay. Implement strategies to enhance positive feedback and address negative feedback.

• Competitor Analysis: Conduct competitor analysis on eBay to stay informed about market trends and pricing.

• Logistics Coordination: Collaborate with suppliers and logistics partners to streamline the shipping process. Monitor shipping times and address any delays or issues.

• Data Entry and Record Keeping: Maintain accurate records of product listings, inventory levels, and order details. Perform regular data entry tasks to keep databases up-to-date.

• Marketplace Policy Compliance: Stay informed about eBay and Amazon policies, ensuring compliance in all business operations. Implement necessary adjustments based on policy updates.

In this role, I bring a keen eye for visual aesthetics, proficiency in photo editing software, and a genuine passion for crafting captivating images. I am instrumental in enhancing and optimizing images for various purposes, taking on the responsibility of refining and optimizing product images for the online store. My expertise includes a profound understanding of e-commerce image requirements, enabling me to create visually compelling product visuals. Moreover, I concentrate on crafting visually appealing graphics tailored specifically for e-commerce platforms. I possess an in-depth understanding of current e-commerce design trends and have the capability to produce graphics that effectively drive engagement and conversion.

Key Responsibilities:

• Enhance and retouch images to improve color balance, sharpness, and overall visual appeal.
• Remove backgrounds and replace them as needed to create a clean and professional look.
• Perform color correction and ensure consistent visual themes across images.
• Resize images to meet specific dimensions while maintaining quality.
• Crop and frame images to highlight specific subjects or meet size requirements.
• Restore old or damaged photographs to their original or enhanced state.
• Add or remove watermarks as needed for branding and copyright protection.
• Convert image file formats based on platform or application requirements.
• Ensure the quality and consistency of images meet company standards.
• Design graphics for social media posts, banners, and promotional visuals.
• Design banners for product promotions, seasonal sales, and website announcements.
• Create graphics for online advertisements, including display ads and social media ads.
• Design packaging materials for e-commerce products that reflect brand identity.
• Design interactive elements for e-commerce websites, such as buttons and navigation.

• Completed data entry tasks with accuracy and efficiency.
• Typing and Transcription: Transcribe audio recordings or handwritten documents.
• Text and Numeric Data Entry: Enter and format text and numeric data into cells in Google Sheets.
• Formula-Based Data Entry: Use formulas to calculate and enter data automatically. Perform mathematical operations, summing, averaging, etc.
• Conditional Formatting: Apply conditional formatting rules to highlight specific data entries based on conditions.
• Data Sorting and Filtering: Sort data alphabetically or numerically.
• Data Import from External Sources: Import data from external sources, such as CSV files or databases, into Google Sheets.
• Data Comparison: Compare data between different sheets or within the same sheet using formulas.
• Data Cleaning and Formatting: Clean and format raw data to ensure consistency.
• Real-Time Data Reporting: Update and view data in real-time for collaborative reporting.
• Database Management: Enter, update, and manage information in databases. Perform regular data maintenance tasks.
• Record Keeping: Organize and archive records for easy retrieval.
• Invoice and Billing Data Entry: Record billing information accurately.
• Form Filling: Fill out various forms with accuracy. Verify and cross-check information on forms.
• Email and Calendar Management: Organize and categorize emails and correspondence.
• Data Migration: Transfer data from one system to another. Ensure data integrity during migration processes.
• Research Data Entry: Compile and organize research findings.
• Inventory Management: Enter and update inventory levels in databases.
• CRM System Updates: Enter and update customer information in CRM systems.
• Online Form Entry: Enter information from online forms and submissions. Verify and validate information as needed.

In my role as an IT Support Coordinator, I oversee the smooth functioning of computer systems and networks. My tasks include installing and configuring systems, diagnosing and resolving hardware/software issues, and designing IDs and certificates. I also manage daily and monthly production reports, set up computers for various departments, and provide technical assistance to students. Ensuring efficient technology operations is at the core of my responsibilities.

Key Responsibilities:

• Monitoring and maintaining computer systems and networks

• Installing and configuring computer systems

• Diagnosing hardware/software faults and solving technical problems

• Designing IDs and certificates for the students and staff

• Monitor daily and monthly line count production report

• Installing software and applications to computers

• Set-ups computers for production and training department

• Setting up cable wires for network connections

• Reformats/ repairs computers

• Supervises home based students

• Provides technical assistance to CTEISI students