Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zandra Mae Guevarra

Zandra Mae Guevarra

Quezon City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Genpact
Eton Centris Quezon City
06.2025 - Current
  • Collaborated with team members to streamline operations and improve response times for customer requests.
  • Assisted customers with account management, ensuring accuracy in transactions and documentation.

Customer Service Representative

Concentrix
Up Ayala Technohub Commonwealth
02.2023 - 06.2025
  • Assisted customers with account inquiries, transactions, and product information to enhance service quality.
  • Educated clients on banking services and digital tools, improving user experience and engagement.

Graphics Operator

Alphared
Mandaluyong, Quezon City
02.2022 - 02.2023
  • Operated graphics equipment to produce high-quality visual content for live events.
  • Collaborated with production teams to ensure seamless integration of graphics into broadcasts.

Customer Service Representative

Concentrix
UP Ayala Technohub Commonwealth Quezon City (Remote)
12.2020 - 02.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining service quality and customer satisfaction.

Service Crew Member

Jollibee
Regalado Farview, Quezon City
02.2019 - 01.2020
  • Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
  • Operated point-of-sale systems efficiently, processing transactions accurately and rapidly.

Education

Bachelor of Science - Hotel And Restaurant Management

Colegio De Sta Teresa De Avila Inc
Quezon City
07-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations

Languages

English
Advanced (C1)

Timeline

Customer Service Representative

Genpact
06.2025 - Current

Customer Service Representative

Concentrix
02.2023 - 06.2025

Graphics Operator

Alphared
02.2022 - 02.2023

Customer Service Representative

Concentrix
12.2020 - 02.2022

Service Crew Member

Jollibee
02.2019 - 01.2020

Bachelor of Science - Hotel And Restaurant Management

Colegio De Sta Teresa De Avila Inc
Zandra Mae Guevarra