Adobe
ZAIRRA MAE LUPAC
Lipa City
Summary
Resourceful and experienced Clerk and Social Media Manager offering expertise in customer service, with maintaining accurate records and handling various office tasks efficiently. Executes social media strategies across social platforms. Utilizes strong organizational skills and attention to detail to manage daily administrative duties.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Legal Analyst - Coach
JP MORGAN CHASE
04.2025 - 10.2025
- Handled email, data entry, reporting, document management in ensuring subpoenas and court orders are processed by keeping in touch with firms and creditors. Mostly related to Federal Taxes, Child support and subpoena cases.
- Worked closely with directors of the Department for new process trainings and tools improvement feedback sessions.
Document Review Specialist
JP MORGAN CHASE
08.2024 - 03.2025
- -Handled email, data entry, reporting, document management in ensuring subpoenas and court orders are processed by keeping in touch with firms and creditors. Mostly related to Federal Taxes, Child support and subpoena cases.
- -Worked closely with directors of the Department for new process trainings and tools improvement feedback sessions.
CSR (CAR INSURANCE)
VALOR GLOBAL
12.2023 - 04.2024
- - Discuss and recommend suitable insurance policies based on individual needs and financial status. Assists contract holders in filling claims.
SALES ASSOCIATE
FOUNDEVER (Sykes)
06.2023 - 09.2023
- -Delivers fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling.
FRAUD & CLAIMS ANALYST
WELLS FARGO INC.
01.2023 - 03.2023
- -Handled claims and disputes related to fraudulent or unauthorized transactions. Conducted research and provided updates on the status of new and existing claims
Clerk (Virtual Assistant)
WHEELZY
- -Made and received calls to provide quotation for prospective buyers or sellers of car. Assisted customers until car is successfully picked up. Facilitated client meetings and assist superior for any other clerical tasks
Sales Expert
CONCENTRIX
03.2022 - 07.2022
Specialist / Sales Expert
IQOR
09.2021 - 01.2022
- -Resolved customer billing and technical issues by critical thinking and troubleshooting steps. Pitched sales & processed orders through Oracle & Sales Portal
Health Care Associate/ Supervisor
RESULTS-CX
09.2019 - 07.2021
- -Last role as seasonal H&R Block/ Tax submission Supervisor. Helped with making sure Service Level are targeted and managed teams managing emails and live chat for ITRs and Federal taxes concerns.
- -Educated members about benefits package and health coverage of their insurance. Made sure members get their medication by processing Prior Authorization under Medicare.
- -Recommended and practiced process improvements for agents to drive efficiencies and familiarity with procedures. Evaluated Prior Authorization applications and explained scope of premiums and deductibles.
- -Assessed agent performance while evaluating calls and monitor trends to assure high quality health care protocols are provided to members
Social Media Manager
Maddie's Bakehouse
11.2025 - Current
- Co-owner, manages stocks, inventories, costing and helps with the production
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Collaborated with events and bazaar
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
Bachelor of Arts - Communication
De La Salle University
01-2017
Bachelor of Arts - Multimedia Communciations
University of Batangas
04.2001 -
High School - undefined
The Mabini Academy
01-2015
Elementary - undefined
Pagolingin Elementary School
01-2011
Skills
Scheduling and calendar management
Time management
Verbal communication
Multitasking Abilities
Data entry
HIPAA compliance awareness
Sales support
Content development
CRM software proficiency
Market research
Social media management
Software
Canva
Google Platforms
Salesforce
CRM
MS Office
Certification
Batch Salutatorian SY 2011
Timeline
Social Media Manager
Maddie's Bakehouse
11.2025 - Current
Legal Analyst - Coach
JP MORGAN CHASE
04.2025 - 10.2025
Document Review Specialist
JP MORGAN CHASE
08.2024 - 03.2025
CSR (CAR INSURANCE)
VALOR GLOBAL
12.2023 - 04.2024
SALES ASSOCIATE
FOUNDEVER (Sykes)
06.2023 - 09.2023
FRAUD & CLAIMS ANALYST
WELLS FARGO INC.
01.2023 - 03.2023
Sales Expert
CONCENTRIX
03.2022 - 07.2022
Specialist / Sales Expert
IQOR
09.2021 - 01.2022
Health Care Associate/ Supervisor
RESULTS-CX
09.2019 - 07.2021
Bachelor of Arts - Multimedia Communciations
University of Batangas
04.2001 -
Clerk (Virtual Assistant)
WHEELZY
High School - undefined
The Mabini Academy
Elementary - undefined
Pagolingin Elementary School
Bachelor of Arts - Communication
De La Salle University