Microsoft Apps
Zaira Mariz Reglos
Licensed Professional Teacher
Batangas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Subject Matter Expert (Supervisor)
ALORICA
Batangas
11.2022 - 04.2023
- Participated in team meetings and training sessions to stay informed about process updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
Customer Experience Agent
ALORICA
Batangas
10.2019 - 11.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Pre-Service Teacher
ALITAGTAG NATIONAL HIGH SCHOOL
Batangas
10.2018 - 03.2019
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
Education
Bachelor of Science - Industrial Arts
Technological University of The Philippines
Brgy. Bungahan, Cuenca, Batangas 06.2015 - 04.2019
High School Diploma -
Taal National High School
Calle Ilagan St, Taal Batangas 06.2011 - 04.2015
Elementary -
Irukan Kalayaan Elementary School
Sta. Teresita, Batangas, Philippines 06.2005 - 03.2011
Skills
Photoshop knowledge
Retail store support
Creative problem solving
Customer relations specialist
Report generation
Superb time management skills
Good Telephone Etiquette
Flexible and Adaptable
Active Listening
Written Communication
Attention to Detail
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 16 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Software
Zendesk
Slack
Okta
Five Adapter
Timeline
Subject Matter Expert (Supervisor)
ALORICA
11.2022 - 04.2023
Customer Experience Agent
ALORICA
10.2019 - 11.2022
Pre-Service Teacher
ALITAGTAG NATIONAL HIGH SCHOOL
10.2018 - 03.2019
Bachelor of Science - Industrial Arts
Technological University of The Philippines
06.2015 - 04.2019
High School Diploma -
Taal National High School
06.2011 - 04.2015
Elementary -
Irukan Kalayaan Elementary School
06.2005 - 03.2011