Zairah Angelica Kie
Customer Support Service Agent
Valenzuela
Summary
To work in a challenging environment where I can use all of
my skills and initiatives to research and acquaint myself with
recognizing my potential across several fields, and contributing
the business's success through influential performance.
Overview
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Relations Intern
Toyota Marilao Inc.
Bulacan
12.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University - Manila
Manila City 08.2018 - 10.2022
Skills
Complaint resolution
undefinedAccomplishments
- 2022 - Cum Laude
- 2022 - LPU Merit Scholar
- 2020–AHA Certification of Completion in Managing Diversity in A Multicultural Workplace
- 2019 TESDA NCII Certificate in Food and Beverage Services
- 2019 Deans's Lister Awardee
- 2018 Completion Certificate in The United States Department of State “MOOC CAMP”
- 2018 Coursera Certification of Completion in English for Career Development
- 2018 Test of English for International Communication Passer
Certification
TESDA English For Tourism Professionals
Timeline
TESDA English For Tourism Professionals
11-2021
TESDA Participating in Workplace Communication
11-2021
TESDA Receiving and Responding to Workplace Communication
11-2021
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University - Manila
08.2018 - 10.2022
Customer Relations Intern
Toyota Marilao Inc.
12.2017 - 03.2018
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