ZAIN ABEGAIL BARREDO
Caloocan City
Summary
Friendly and empathetic professional with excellent communication skills, dedicated to delivering exceptional service and support. Deep understanding of customer needs and conflict resolution, combined with strong problem-solving abilities, enables effective challenge resolution. Goal-oriented individual focused on fostering positive customer relationships to contribute to their satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Magellan Solutios
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
Sr. Representative Real Time Analyst (WFM)
Concentrix CVG - ANE
06.2022 - 03.2024
- Handled customer service inquiries efficiently.
- Monitored and analyzed real-time data related to employee activities.
- Generate and distribute real-time reports.
- Identify opportunities for performance improvement and operational efficiency.
- Provide insights and recommendations for strategic decision-making.
Service Vehicle Coordinator
BM Five Transport Services
04.2021 - 04.2022
- Coordinating units with the dispatchers in different areas
- Answering inquiries, deployment of units, encoding drivers' DTR monthly, and updating the master list to be submitted on a certain date
Poultry Farm Manager
DMGB Poultry Farm
08.2020 - 01.2021
- Responsible for prioritizing tasks and budgeting allocation of machinery and workers for the farm in order to ensure smooth functioning of the poultry farm
Office Staff
Stargazer Trucking Services
02.2016 - 10.2018
- Coordinating trips with the drivers, and making necessary arrangements for the drivers and vehicles to convey the freight to the supposed destination
- Preparing weekly payroll for the drivers and helpers
Hall Attendant
Riozen Japanese Restaurant
04.2013 - 12.2013
- Performs good service to guests, food preparation, and cleaning duties in a restaurant
Education
BS - Information System
University of the East
House Keeping -
SEA-MARJ Hotel and Restaurant Management Training Center
Food and Beverage Services -
SEA-MARJ Hotel and Restaurant Management Training Center
Basic Commercial Bread Making -
Negoskwela Livelihood and Technology Training Center
Secondary -
St. John the Baptist Academy of Manila City
Caloocan City01.2011
Skills
- Problem-Solving
- Flexibility
- Teamwork
- Computer Literate
Timeline
Customer Service Representative
Magellan Solutios
04.2024 - Current
Sr. Representative Real Time Analyst (WFM)
Concentrix CVG - ANE
06.2022 - 03.2024
Service Vehicle Coordinator
BM Five Transport Services
04.2021 - 04.2022
Poultry Farm Manager
DMGB Poultry Farm
08.2020 - 01.2021
Office Staff
Stargazer Trucking Services
02.2016 - 10.2018
Hall Attendant
Riozen Japanese Restaurant
04.2013 - 12.2013
BS - Information System
University of the East
House Keeping -
SEA-MARJ Hotel and Restaurant Management Training Center
Food and Beverage Services -
SEA-MARJ Hotel and Restaurant Management Training Center
Secondary -
St. John the Baptist Academy of Manila City
Basic Commercial Bread Making -
Negoskwela Livelihood and Technology Training Center
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