Zaidah Maikah S. Benares

Provided customer support for a US‑based jewelry company by handling blended chats, emails, and calls. Conducted virtual appointments via Zoom and MS Teams to address customer inquiries, assist with order placement, and facilitate customized jewelry requests for the design team.

Conducted outbound calls to individuals aged 50 and above to promote discounted and seasonal insurance offers.

Conducted outbound calls to customers in the United States to promote and offer waste collection services.

Handled inbound calls from customers, hotel front desk staff, car rental staff, and airline agents for over 1 year before transitioning to the Chat and Social Media department, performing similar tasks in a non‑voice role. Processed refunds, coordinated hotel relocations, and conducted outbound calls for follow‑ups and other concerns.

Performed order taking, meal preparation, and payment processing; operated front counter, drive‑thru, and other service areas; delivered excellent customer service by greeting guests and ensuring quality standards were consistently met.