Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zaidah Maikah Benares

Bacolod

Summary

  • Efficient and optimistic individual with over 4 years of experience assisting customers in resolving issues, answering inquiries and respond to complaints.
  • Knows how to deal with different types of people.
  • Can multi-task and prioritize urgent tasks.
  • Dedicated and reliable individual aspiring a new and challenging role — to contribute my knowledge and to further enhance my skills and abilities. I want to gain more experience and learn new things.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certificates

Work History

Insurance Fronter (Contractual)

Medicare
10.2022 - 11.2022
  • Calling elderly people (65 years old and older) and confirm if they have Medicare.
  • Once qualified, we let them know the benefits and increases they may be eligible to receive.
  • Warm transfer to licensed insurance agents.

Sales Representative

Haulla (Waste Collection Company)
09.2022 - 10.2022
  • Calling leads or business owners and offer them our service.
  • Process and sending contracts.
  • Closing deals.

Customer Care Representative

Teleperformance
01.2018 - 06.2022
  • Provide information about customer’s itinerary, cancel or relocate reservations, refund insurance if refundable and answer inquiries. (via phone calls, e-mails and chats)
  • Outbound call to hotels, rental cars and airlines to obtain approval for cancellation or change requests. Sending and answering e-mails of our sister companies, affiliates and customers.

Fast Food Restaurant Crew

Mcdonald's
Bacolod
03.2017 - 06.2017
  • Resolved problems, improved operations and provided exceptional service
  • Greeted over 100 customers per day and communicated effectively to obtain accurate orders
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging

Education

Senior High School -

Riverside College Inc
Dr. Pablo O. Torre Sr. Street, Bacolod City
06.2016 - 04.2018

Junior High School -

Southland College
Rizal Street, Don Emilio Village, Kabankalan City
06.2012 - 03.2014

High School Diploma -

St. Joseph School - La Salle
Fr. Gratian Murray St, Brgy. Villamonte, Bacolod
06.2014 - 04.2016

Elementary School -

Esteban R. Abada Memorial School – West
Kabankalan City
04.2001 -

Skills

    Outbound and inbound calls

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Certification

Introduction to Caregiving

Timeline

Insurance Fronter (Contractual)

Medicare
10.2022 - 11.2022

Sales Representative

Haulla (Waste Collection Company)
09.2022 - 10.2022

Introduction to Caregiving

08-2022

Introduction to Legal Concepts

07-2022

Customer Care Representative

Teleperformance
01.2018 - 06.2022

Fast Food Restaurant Crew

Mcdonald's
03.2017 - 06.2017

Senior High School -

Riverside College Inc
06.2016 - 04.2018

High School Diploma -

St. Joseph School - La Salle
06.2014 - 04.2016

Junior High School -

Southland College
06.2012 - 03.2014

Elementary School -

Esteban R. Abada Memorial School – West
04.2001 -

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Zaidah Maikah Benares