Zaidah Maikah Benares
Bacolod
Summary
- Efficient and optimistic individual with over 4 years of experience assisting customers in resolving issues, answering inquiries and respond to complaints.
- Knows how to deal with different types of people.
- Can multi-task and prioritize urgent tasks.
- Dedicated and reliable individual aspiring a new and challenging role — to contribute my knowledge and to further enhance my skills and abilities. I want to gain more experience and learn new things.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Insurance Fronter (Contractual)
Medicare
10.2022 - 11.2022
- Calling elderly people (65 years old and older) and confirm if they have Medicare.
- Once qualified, we let them know the benefits and increases they may be eligible to receive.
- Warm transfer to licensed insurance agents.
Sales Representative
Haulla (Waste Collection Company)
09.2022 - 10.2022
- Calling leads or business owners and offer them our service.
- Process and sending contracts.
- Closing deals.
Customer Care Representative
Teleperformance
01.2018 - 06.2022
- Provide information about customer’s itinerary, cancel or relocate reservations, refund insurance if refundable and answer inquiries. (via phone calls, e-mails and chats)
- Outbound call to hotels, rental cars and airlines to obtain approval for cancellation or change requests. Sending and answering e-mails of our sister companies, affiliates and customers.
Fast Food Restaurant Crew
Mcdonald's
Bacolod
03.2017 - 06.2017
- Resolved problems, improved operations and provided exceptional service
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
Education
Senior High School -
Riverside College Inc
Dr. Pablo O. Torre Sr. Street, Bacolod City 06.2016 - 04.2018
Junior High School -
Southland College
Rizal Street, Don Emilio Village, Kabankalan City 06.2012 - 03.2014
High School Diploma -
St. Joseph School - La Salle
Fr. Gratian Murray St, Brgy. Villamonte, Bacolod 06.2014 - 04.2016
Elementary School -
Esteban R. Abada Memorial School – West
Kabankalan City 04.2001 -
Skills
Outbound and inbound calls
Certification
Introduction to Caregiving
Timeline
Insurance Fronter (Contractual)
Medicare
10.2022 - 11.2022
Sales Representative
Haulla (Waste Collection Company)
09.2022 - 10.2022
Introduction to Caregiving
08-2022
Introduction to Legal Concepts
07-2022
Customer Care Representative
Teleperformance
01.2018 - 06.2022
Fast Food Restaurant Crew
Mcdonald's
03.2017 - 06.2017
Senior High School -
Riverside College Inc
06.2016 - 04.2018
High School Diploma -
St. Joseph School - La Salle
06.2014 - 04.2016
Junior High School -
Southland College
06.2012 - 03.2014
Elementary School -
Esteban R. Abada Memorial School – West
04.2001 -
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