Zaeeda Marie Navasero

• Ensures staff awareness of store’s targets and corresponding expectations
• Leads and executes all people management efforts and initiatives (i.e. resource allocation, people management, succession planning, etc).
• Monitors and interprets competitive activities in the area and escalates to Region Head
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Interacted well with customers to build connections and nurture relationships.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exhibited excellent people skills during interaction with employees and customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Answered questions about store policies and addressed customer concerns.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Supervises and monitors smooth and efficient operations
• Ensures overall merchandising and visual presentation is within the organizational guidelines.
• Mentored team members to enhance professional development and accountability in workplace.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reviews petty cash expenditures and ensures completeness of required documentation.
• Ensures overall merchandising and visual presentation is within the organizational guidelines.
• Introduces innovations to improve overall operational efficiencies; and motivates staff to participate and even initiate special projects design to improve operations.
• Introduces innovations to improve overall operational efficiencies; and motivates staff to participate and even initiate special projects design to improve operations.
• Monitors expensed incurred by the stores and reviews charges that seems unreasonable including manpower cost (OT), lease and electricity.
• Works with cashiers and custodians to drive full resolution of cashiering and inventory variances and ensures adherence to policies and processes.
• Conducts spot audits of stockroom inventory, cashier remittances, and cash floats.
• Leads and executes all people management efforts and initiatives (i.e. resource allocation, people management, succession planning,etc).
• Ensures staff are paid on time through timely compliance with HRMall requirements e.g staff attendance, leaves and benefits.
• Handles and resolves staff/HR concerns and escalates when needed.
• Prepares and ensures optimum staff scheduling to achieve cost efficiency
• Conducts performance discussions with staff focusing on areas for development.
• Evaluates staff performance, grooms’ staff to take on more responsibility.
• Coached staff on the use of system; explains processes and procedures; and reinforces lessons learned in functional and technical and customer service training.

• Monitored inventory management and assisted with accurate, cost-effective ordering processes.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Engaged directly with customers to offer assistance and resolve complaints.
• Implemented strategies focused on increasing store sales and customer satisfaction.
• Supported senior management in implementing and upholding store policies and procedures.
• Created employee work schedules for optimum coverage and labor cost control.
• Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
• Audited store operations and records under management direction and resolved discrepancies.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Monitored inventory management and assisted with accurate, cost-effective ordering processes.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Engaged directly with customers to offer assistance and resolve complaints.
• Implemented strategies focused on increasing store sales and customer satisfaction.
• Supported senior management in implementing and upholding store policies and procedures.
• Monitored employee compliance with health and safety regulations, proactively correcting issues.
• Created employee work schedules for optimum coverage and labor cost control.
• Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
• Audited store operations and records under management direction and resolved discrepancies.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
• Researched client requests to create best possible solutions for diverse needs.
• Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
• Troubleshot sales and service operations to increase profitability and bring positive organizational change.
• Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.

• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.

I was a fixed term employee (working for Globe Telecom, Inc. under agency)

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.