MARK LEO ZABALA

At Dagupan Doctors Memorial Hospital, I worked as an Oncology Nurse (Senior Nurse). I provided specialized care to patients with cancer, ensuring their comfort and well-being. I administered chemotherapy treatments, compound chemotherapeutic agent, monitored patient responses, and collaborated with the healthcare team to develop individualized care plans. I also provided emotional support to patients and their families, helping them navigate the challenges of a cancer diagnosis. Through my detail-oriented approach and strong communication skills, I contributed to the overall quality of patient care and outcomes.

• Developed individualized care plans to address the unique needs of each patient undergoing cancer treatment.
• Maintained detailed documentation of patient assessments, interventions, and outcomes using electronic health record systems.
• Evaluated emerging trends in oncology nursing practice, recommending updates to policies and procedures as needed.
• Advocated for patients'' rights, ensuring access to appropriate pain management options during end-of-life care.
• Collaborated with oncologists to develop targeted treatment plans for patients with various cancer types and stages.
• Improved patient outcomes by implementing evidence-based oncology nursing practices.
• Enhanced quality of care through close collaboration with interdisciplinary medical teams.
• Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
• Streamlined patient flow in an outpatient infusion clinic by efficiently managing schedules and resources.
• Reduced medication errors by closely monitoring patients for adverse reactions and promptly reporting concerns to physicians.
• Provided emotional support for patients and families coping with the challenges of a cancer diagnosis.
• Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
• Educated fellow nurses on best practices in oncology care through presentations at staff meetings and professional development sessions.
• Established rapport with diverse patient populations by demonstrating empathy and understanding during difficult periods of illness or treatment.
• Promoted patient safety by adhering to strict infection control protocols throughout all aspects of cancer treatment administration.
• Improved patient satisfaction scores by consistently delivering compassionate, attentive care during all phases of the cancer journey.
• Mentored new oncology nurses, sharing knowledge gained from years of experience in specialized cancer care settings.
• Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
• Assessed patients during course of treatment to identify concerning reactions.
• Recorded all patient discussions and transactions in charts for future reference.
• Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements.
• Protected patients from harm by following precise hospital security requirements.
• Educated patients on such topics as nutrition, medication side effects, and proper skin treatments after radiation.
• Counseled patients and provided listening ear and emotional support.
• Cultivated warm and compassionate atmosphere for patients receiving chemotherapy in infusion treatment facility.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Worked with healthcare team to develop new treatment flow sheet and other log forms, improving clinical documentation and accountability.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Monitored patient reactions after administering medications and IV therapies.
• Investigated and resolved issues affecting hospital operations and patient care.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Evaluated patient histories, complaints, and current symptoms.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Managed patients recovering from medical or surgical procedures.
• Educated family members and caregivers on patient care instructions.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Recorded details regarding therapies to keep patient charts updated.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Collaborated with case managers to facilitate timely discharges and appropriate referrals for continued care services.
• . Advocated for holistic approaches in patient care considering emotional well-being alongside physical health concerns.
• Participated in interdisciplinary rounds, contributing valuable insights to improve overall care coordination efforts.
• Reduced hospital readmissions by providing thorough patient education on medication management and self-care techniques.
• Led educational workshops for staff members on topics such as pain management strategies and wound care best practices.
• Streamlined patient care processes for increased efficiency by creating and updating comprehensive nursing care plans.
• . Actively participated in ongoing professional development opportunities to stay up-to-date with the latest nursing practices and standards.
• Increased patient satisfaction scores by consistently delivering compassionate, high-quality nursing care.
• Improved patient outcomes by developing and implementing evidence-based nursing practices.
• Mentored junior nurses in clinical skills development, fostering a positive learning environment to support professional growth.
• . Managed high-acuity cases effectively through prioritizing tasks based on urgency while maintaining attention to detail.
• Evaluated patient progress against treatment goals regularly, adjusting interventions accordingly to promote optimal outcomes.
• . Delegated tasks appropriately among team members according to their skill sets ensuring efficient workflow.
• Conducted regular quality improvement audits, identifying areas of concern and implementing corrective actions when necessary.
• . Demonstrated adaptability under pressure by effectively managing emergency situations and making critical decisions.
• Promoted a culture of safety within the unit by adhering to infection control protocols and advocating for optimal working conditions.
• Enhanced interdisciplinary collaboration through effective communication with physicians, pharmacists, and other healthcare professionals.
• Assisted patients in navigating complex medical systems by serving as a liaison between them and their healthcare providers.
• Served as a preceptor for new graduate nurses, providing guidance and support during their transition into professional practice.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Audited charts and reviewed clinical documents to verify accuracy.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
• Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
• Managed care from admission to discharge.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
• Organized and managed care of patients undergoing various therapies and procedures.
• Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.

During my time as an ER Staff Nurse at Medical Centrum Dagupan, I provided urgent and critical care to patients in the emergency department. I assessed patient conditions, administered medications, and assisted with medical procedures. I collaborated with the healthcare team to stabilize patients and provide necessary interventions. Additionally, I documented patient information accurately and communicated effectively with the healthcare team. Through my critical thinking skills and ability to work under pressure, I ensured the delivery of timely and efficient care.

• Improved patient outcomes by implementing evidence-based nursing practices and providing individualized care.
• Achieved timely medication administration by utilizing effective time management skills and prioritizing critical tasks.
• Streamlined workflow processes within the nursing unit to maximize efficiency while maintaining exceptional patient care standards.
• Implemented appropriate interventions based on assessment findings which resulted in improved symptoms management.
• Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
• Served as a strong advocate for patients'' rights, ensuring that their needs were met in accordance with ethical guidelines and regulatory requirements.
• Promoted teamwork and collaboration with interdisciplinary teams for optimal patient care planning and implementation.
• Mentored new nurses as they transitioned into practice, providing guidance and support to promote professional growth.
• Participated in quality improvement initiatives aimed at enhancing overall patient care delivery within the organization.
• Evaluated the effectiveness of existing policies and procedures within the unit and recommended changes based on best practices.
• Coordinated appropriate use of resources, such as equipment and supplies, to ensure availability when needed.
• Assisted in the training of nursing students during clinical rotations, fostering an environment conducive to learning and skill development.
• Contributed to a reduction in hospital-acquired infections through strict adherence to infection control protocols and proper hand hygiene.
• Educated patients on disease prevention and management strategies, empowering them to make informed decisions about their health.
• Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
• Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
• Enhanced patient safety by conducting thorough assessments, identifying potential risks, and addressing concerns promptly.
• Facilitated smooth transitions of care for patients by effectively communicating with other healthcare providers.
• Participated in staff meetings and continuing education programs to stay current on best practices and maintain licensure requirements.
• Increased patient satisfaction by consistently delivering high-quality nursing care with a focus on empathy, communication, and professionalism.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Gathered patient health data through interviews and observation, documenting data in electronic records.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Managed elements of patient care from admission to discharge or transfer to other units.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Identified patient care requirements by establishing personal rapport with patients and families.
• Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Participated in hospital committees to recommend quality improvement initiatives.
• Developed and implemented individualized patient care plans for optimal outcomes.
• Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
• Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Educated family members and caregivers on patient care instructions.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Investigated and resolved issues affecting hospital operations and patient care.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Monitored patient reactions after administering medications and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Evaluated patient histories, complaints, and current symptoms.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

At Del Carmen Hospital, I worked as a Staff Nurse. I provided compassionate and high-quality care to patients in various departments. I administered medications, monitored vital signs, and assisted with medical procedures. I collaborated with the healthcare team to develop and implement care plans that optimized patient outcomes. Additionally, I provided education and support to patients and their families, ensuring they were well-informed about their healthcare journey. Through my strong interpersonal skills and attention to detail, I contributed to the overall well-being of patients.

• Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
• Reduced medication errors through meticulous charting and double-checking dosages.
• Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Mentored new nursing staff, supporting their professional growth and development.
• Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
• Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
• Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
• Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
• Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
• Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
• Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
• Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
• Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
• Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
• Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
• Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
• Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
• Developed and implemented individualized patient care plans for optimal outcomes.
• Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
• Participated in hospital committees to recommend quality improvement initiatives.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Educated family members and caregivers on patient care instructions.
• Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Monitored patient reactions after administering medications and IV therapies.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Recorded details regarding therapies to keep patient charts updated.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Evaluated patient histories, complaints, and current symptoms.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Investigated and resolved issues affecting hospital operations and patient care.
• Managed patients recovering from medical or surgical procedures.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 97% increase in customer satisfaction ratings. Handled customer service inquiries and complaints in a timely and professional manner,

• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
• Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.
• Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Managed client relationships through regular check-ins and updates on project progress.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
• Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.