ZERAH UY
LICENSED PROFESSIONAL TEACHER
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher position.
Overview
15
15
years of professional experience
18
18
Certifications
Work History
BUSINESS MANAGER
TRI-C VENTURES CONSUMERS COOPERATIVE
07.2022 - 01.2024
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
HR OFFICER / ADMIN OFFICER
ENGLISH FELLA EDUCATIONAL INC.
12.2014 - 04.2022
- Addressed public questions, complaints and requests and provided necessary assistance.
- Collected, preserved and analyzed evidence found at crime scenes.
- Coordinated operations with other emergency service groups.
- Enforced speed and parking laws by issuing citations and tickets after infractions.
- Conducted surveillance to detect suspicious activity.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Hired and conduct orientation to the newly hired employees.
- Prepare Payroll for teaching and non-teaching personnels.
Visayas Operations Control Specialist
AYALA PROPERTY MANAGEMENT CORPORATION
07.2013 - 12.2014
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Collected, arranged, and input information into database system.
- Collect incident reports from all properties of AYALA thru email and text messages.
- conduct fire drills, security measure and check kitchen of every tenants in IT PARK owned by AYALA.
CUSTOMER SERVICE REPRESENTATIVE
LIVECHAT SERVICES, INC.
11.2008 - 12.2011
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Education
MASTER OF EDUCATION - ADMINISTRATION AND SUPERVISION
CEBU TECHNOLOGICAL UNIVERSITY
CEBU CITY 04.2001 -
DIPLOMA OF PROFESSIONAL EDUCATION -
CEBU TECHNOLOGICAL UNIVERSITY
CEBU CITY 04.2001 -
Bachelor of Science - PHARMACY
UNIVERSITY OF SAN CARLOS
TALAMBAN CEBU CITY 04.2001 -
High School Diploma -
SAMAR COLLEGE
CATBALOGAN CITY SAMAR 04.2001 -
CATBALOGAN 1 CENTRAL ELEMENTARY SCHOOL
CATBALOGAN CITY, SAMAR03.2000
Skills
Contract Management
Documentation and Reporting
Partnership Development
Client Relationship Management
Operations Management
Policy Implementation
Strategic Initiatives
Data Collection
Data Confidentiality
Human Resources Management
Employee Scheduling
Team Building and Leadership
Recruiting and Hiring
Certification
Medical-Dental Legal Mission
Timeline
Medical-Dental Legal Mission
05-2023
Financial, Credit and Risk Management
09-2022
Fundamentals of Cooperative
08-2022
Governance and Management of Cooperatives
08-2022
BUSINESS MANAGER
TRI-C VENTURES CONSUMERS COOPERATIVE
07.2022 - 01.2024
English as a Medium of Instruction
05-2022
Utilizing Electronic Media in Facilitating Training
05-2022
Processing Food by Fermentation and Pickling
05-2022
Deal with Intoxicated Guests
05-2022
Supervising Work-Based Learning
04-2022
Safekeeping of Equipment, Medical Supplies and Materials in Health Station
04-2022
Planning Training Session
04-2022
Maintaining Training Facilities
04-2022
ISTIV Succeeding in Business by DOLE
05-2019
Lock In Your Candidates to Increase Show Up Rate by Job Street
03-2019
2ND CEBU ESL Forum- leveling the Philippine ESL Global Standards
12-2017
Employers’ Forum on Philhealth Policies
11-2015
Food Safety training and Hygiene Practices
10-2015
HR OFFICER / ADMIN OFFICER
ENGLISH FELLA EDUCATIONAL INC.
12.2014 - 04.2022
Visayas Operations Control Specialist
AYALA PROPERTY MANAGEMENT CORPORATION
07.2013 - 12.2014
CUSTOMER SERVICE REPRESENTATIVE
LIVECHAT SERVICES, INC.
11.2008 - 12.2011
Dangerous and Counterfeit Drugs
11-2007
MASTER OF EDUCATION - ADMINISTRATION AND SUPERVISION
CEBU TECHNOLOGICAL UNIVERSITY
04.2001 -
DIPLOMA OF PROFESSIONAL EDUCATION -
CEBU TECHNOLOGICAL UNIVERSITY
04.2001 -
Bachelor of Science - PHARMACY
UNIVERSITY OF SAN CARLOS
04.2001 -
High School Diploma -
SAMAR COLLEGE
04.2001 -
CATBALOGAN 1 CENTRAL ELEMENTARY SCHOOL