Yzame Lyn Olacao- Relota
Rodriguez
Summary
To apply my skills and knowledge, Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Casino Dealer/Guest Entertainer
Casino Filipino
Clark, Pampanga
05.2023 - 03.2025
- Calmed angry guests using active listening and positive engagement to restore a welcoming atmosphere.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Guided players in understanding game rules and betting options to enhance their gaming experience.
- Handled cash transactions and exchanged chips with attention to detail.
- Maintained accurate chip counts during games to ensure integrity.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Monitored player behavior to identify potential cheating or misconduct.
- Communicated effectively with team members to enhance gaming experience.
- Prepared gaming tables and equipment for daily operations and events.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
- Greeted incoming guests enthusiastically to create a fun and memorable atmosphere.
- Maintained cleanliness of work area by wiping down tables after each game session.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Cashier
PUREGOLD PRICE CLUB INC. - Cashier
Rodriguez, Rizal
09.2019 - 10.2019
- Processed customer transactions efficiently at the checkout counter.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled customer payments efficiently to facilitate a smooth checkout experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Received customer payments and calculated change to ensure transaction accuracy.
- Maintained accurate cash drawer and balanced daily sales.
- Ensured cleanliness and organization of the checkout area.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers and shared information about store products and services to enhance their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to enhance customer service experience, leading to increased customer satisfaction.
- Responded to customer inquiries and supplied detailed store information to assist shoppers.
- Responded to customer inquiries about store policies and procedures to ensure clarity and satisfaction.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Alorica, Cyberpark
Cubao
04.2019 - 07.2019
- Answered customer inquiries, delivering accurate information to support informed purchasing decisions.
- Assisted customers with inquiries, enhancing understanding of product features and benefits.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints, fostering customer satisfaction through effective communication strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Domestic Flight Ticketing Booth- Assistant
NAIA- Terminal 1
Pasay City
2012 - 2017
- Guided passengers through check-in procedures and boarding requirements to ensure smooth travel experiences.
- Addressed customer inquiries and resolved issues to enhance service satisfaction.
- Welcomed visitors, clients, and guests professionally to create a positive first impression.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Maintained positive working relationship with fellow staff and management.
Education
Undergraduate (2nd year) - Elementary Education
Kolehiyo Ng Lungsod Ng Lipa
BatangasHigh School Graduate -
Paranaque National High School
Paranaque City01-2014
Elementary Graduated -
Commonwealth Elementary School
Quezon City01-2009
Skills
- Gaming Operations
- Game Rules Knowledge
- Table management
- Cash handling
- Money handling
- Guest Service
- Customer Service
- Inquiry management
- Guest relations
- Multitasking
- Team communication
- Team collaboration
- Relationship management
- Memory retention
- Patience and composure
- Menu Items
Personal Details
Date of Birth: October 28, 1997
Place of Birth: Lipa, Batangas
Age: 28 years of age
Civil Status: Married
Religion: Iglesia Ni Cristo
Timeline
Casino Dealer/Guest Entertainer
Casino Filipino
05.2023 - 03.2025
Cashier
PUREGOLD PRICE CLUB INC. - Cashier
09.2019 - 10.2019
Customer Service Representative
Alorica, Cyberpark
04.2019 - 07.2019
Domestic Flight Ticketing Booth- Assistant
NAIA- Terminal 1
2012 - 2017
Undergraduate (2nd year) - Elementary Education
Kolehiyo Ng Lungsod Ng Lipa
High School Graduate -
Paranaque National High School
Elementary Graduated -
Commonwealth Elementary School