Yzabella Ylagan
Experienced Executive Assistant | Calendar & Email Management | CRM & Project Support
Summary
Proactive and detail-oriented Executive Assistant with over 5 years of experience supporting senior leadership in dynamic, fast-paced environments. Adept in calendar and inbox management, travel coordination, and confidential communication handling. Proven track record in streamlining workflows, creating SOPs, and leading teams to exceed expectations. Known for high emotional intelligence, strong organizational skills, and the ability to anticipate needs before they arise.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Language
Work History
Freelance ECommerce Project
Project-Based
09.2024 - 03.2025
- Built and customized a Shopify store for a direct-to-consumer product
- Conducted in-depth product and competitor research to validate market potential
- Managed store setup, basic theme customization, and product listings
Executive Operations Manager
Bruntwork
01.2022 - 08.2024
- Provided comprehensive executive support to company leadership, including calendar and inbox management, meeting prep, and documentation
- Arranged domestic and international travel, prepared itineraries, and ensured smooth logistics
- Created and maintained detailed Standard Operating Procedures (SOPs) across departments
- Handled confidential communications, vendor relations, and project timelines on behalf of executives
- Conducted performance evaluations, managed onboarding, and tracked KPIs to support executive-level decision-making
- Acted as a liaison between leadership and internal/external stakeholders
Executive Assistant / Team & Social Media Manager
Digitalise Marketing
02.2020 - 02.2022
- Supported the CEO with daily administrative tasks, including scheduling, email filtering, and task prioritization
- Managed calendar coordination, booked meetings across time zones, and prepared executive briefing documents
- Processed transactions and coordinated with suppliers, streamlining backend operations for leadership
- Oversaw internal task delegation, tracked deliverables, and ensured deadlines were met
- Drafted communications, proposals, and brand-aligned content on behalf of leadership
- Maintained CRM records, scheduled follow-ups, and monitored customer feedback to report trends to execs
Executive and Conference Manager
Escom Events
06.2018 - 02.2020
- Supported department heads with executive scheduling, communication drafts, and follow-ups
- Coordinated speaker and executive travel, accommodation, and presentation materials
- Managed event calendars, tracked milestones, and provided updates to leadership
- Assisted with confidential briefings and pre-event strategy discussions
- Handled project documentation, prepared meeting agendas and minutes, and liaised with internal and external stakeholders
Sales Consultant / Customer Support
Telstra
02.2016 - 02.2017
- Delivered personalized customer service and guided clients through tailored product solutions
- Maintained accurate customer records and handled day-to-day administrative support
Education
Bachelor's Degree - Special Education
University of San Carlos
Skills
Administrative Support
CRM Management
Executive Support
Social Media Management
Standard Operating
Procedures
Team Management
Calendar and Travel
Management - Expert
Critical Thinking - Expert
Strategic Planning - Expert
Timeline
Freelance ECommerce Project
Project-Based
09.2024 - 03.2025
Executive Operations Manager
Bruntwork
01.2022 - 08.2024
Executive Assistant / Team & Social Media Manager
Digitalise Marketing
02.2020 - 02.2022
Executive and Conference Manager
Escom Events
06.2018 - 02.2020
Sales Consultant / Customer Support
Telstra
02.2016 - 02.2017
Bachelor's Degree - Special Education
University of San Carlos
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