Yzabella Ylagan

• Develop social media content calendars and timetables for posting
• Address online inquiries and submissions from website forms
• Generate contracts and allocate projects
• Gather price quotes from various suppliers
• Manage email correspondence
• Utilize spreadsheets for project management and tracking
• Handle invoicing and bookkeeping tasks
• Conduct video editing duties
• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
• Boosted engagement rates with the creation of compelling and visually appealing content.

• Work within a reputable business selling places for events, over the phone, to senior level industry delegates and decision makers.

• Respond to customer inquiries and resolve issues promptly and professionally through phone calls and email communications
• Provide exceptional customer service by actively listening to customer concerns, empathizing with their situations, and finding appropriate solutions
• Handle a high volume of incoming calls and emails, ensuring timely and accurate responses to customer queries
• Maintain a positive and friendly demeanor while interacting with customers, striving to exceed their expectations and enhance their overall experience
• Effectively communicate product information, policies, and procedures to customers, addressing any concerns or confusion they may have
• Document all customer interactions and transactions accurately in the CRM system, ensuring proper tracking and follow-up on pending issues.
• Engaged with customers to better understand needs and deliver excellent service.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.

• Provide analytical and administrative support to brand managers
• Assist in the day-to-day operations of a marketing department or company
• Plan and coordinate effective policies that help the department achieve its goals
• Liaise with Account Manager/Support to update customers of issues
• Answer emails and keep clients updated on a daily basis
• Track budgets with an eye towards maximizing gains and reducing costs
• Daily post on Instagram and Facebok
• Answer enquiries coming in (Phone/Facebook/Emails)
• Liaise with other areas to make sure the brand is working
• Developing and implementing strategies to increase sales
• Following market trends and presenting creative ideas
• Customised customer experiences to build brand loyalty.

As a Customer Service Representative

● Responding to customer enquiries

● Resolving issues and troubleshooting technical problems

● Handling complaints to building strategies for improving the overall customer experience and fostering loyalty

● Processing orders and transactions

● Providing proactive customer outreach

● Collecting and analyzing customer feedback

● Developing and documenting knowledge into helpful content

● Ensure customer satisfaction and provide professional customer support.

As a Team Manager:

● Oversee the activities and productivity of employees on their team

● Identify areas opportunity and develop action plans for decrease revenue and profit loss, as well as unproductive operational procedures.

● Conducting performance evaluations of employees

● Supporting employees with training and development activities

● Monitoring team performance to ensure objectives are met

● Build camaraderie among the team

• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
• Ensure that all sales-driven materials such as web, direct mail and email copy will maximise delegate attendance
• ● Work with all internal teams, sales (delegate and sponsorship), marketing and operations to ensure the success of the conference and that it is delivered on time and in budget
• ● Identify high-level, influential industry experts and to speak at the conference.
• ● Identify the target audience and finding out what they want / need to know.
• ● Liaise with speakers throughout the conference production cycle.
• ● Provide support and assist with direct sales for attendance to prospective delegates and for potential sponsors.
• ● Assist in any logistics planning, pre-event logistics management, as well as onsite and post-event logistics.
• Identify areas opportunity and develop action plans for decrease revenue and profit loss, as well as unproductive operational procedures
• Conducting performance evaluations of employees
• Supporting employees with training and development activities
• Monitoring team performance to ensure objectives are met
• Build camaraderie among the team, Ensure that all sales-driven materials such as web, direct mail and email copy will maximise delegate attendance
• Work with all internal teams, sales (delegate and sponsorship), marketing and operations to ensure the success of the conference and that it is delivered on time and in budget
• Identify high-level, influential industry experts and to speak at the conference
• Identify the target audience and finding out what they want / need to know
• Liaise with speakers throughout the conference production cycle
• Provide support and assist with direct sales for attendance to prospective delegates and for potential sponsors
• Assist in any logistics planning, pre-event logistics management, as well as onsite and post-event logistics.

● Recommend and select products for customers based on their individual needs.

● Describe products and explain their benefits and uses to potential customers.

● Establish and nurture relationships with past customers and potential customers to facilitate sales.

● Find potential customers through networking, cold calling and industry research to increase sales.

● Complete administrative tasks, such as processing and recording sales, as needed.