Rexy Balbuena
Rodriguez, Rizal,Rodriguez, Rizal
Summary
Experienced professional demonstrating strengths in team collaboration and operational strategy. Adapts to challenges through effective performance monitoring and training development. Committed to driving organisational success by fostering employee growth and satisfaction.
Overview
15
15
years of professional experience
Work History
Manager
BB Visa Service Company
Pathumtani, Thailand
12.2020 - 12.2022
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer concerns by actively listening and providing appropriate solutions. and escalated major issues to supervisor.
Management Trainee
SK Dining Concepts Inc.
Pasig City, Philippines
05.2019 - 10.2019
- Collaborated with senior managers to plan and implement operational strategies.
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
- Oversaw customer service operations to maintain high levels of satisfaction and loyalty.
- Learnt problem-solving strategies and conflict management working closely with mentors.
- Participated in comprehensive management training programme to develop leadership and strategic skills.
- Learned cost management skills to increase organisational profitability.
- Supported the implementation of quality control measures to uphold service standards and compliance.
Manager
Caky Sweety Est.
Riyadh, Kingdom of Saudi Arabia
07.2012 - 08.2018
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Team Leader
Cinnabon and Seattle Best Coffee
Sharjah, United Arab Emirates
06.2008 - 09.2010
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Education
Bachelor Of Education Major in Science
University Of Rizal State System
Rodriguez, RizalSkills
- Customer relationship management
- Performance monitoring
- Team building
- Project management
- Conflict resolution
- Data analysis
- Training development
- Inventory management
- Quality control
- Complaint management
- Staff supervision
Timeline
Manager
BB Visa Service Company
12.2020 - 12.2022
Management Trainee
SK Dining Concepts Inc.
05.2019 - 10.2019
Manager
Caky Sweety Est.
07.2012 - 08.2018
Team Leader
Cinnabon and Seattle Best Coffee
06.2008 - 09.2010
Bachelor Of Education Major in Science
University Of Rizal State System