Yvonne Mae Bolina
Iloilo City, Province of Iloilo
Summary
Accomplished Assistant Manager of Operations with a proven track record at WNS Global Services, Inc., enhancing operational consistency and organizational alignment. Skilled in employee supervision and data analysis, I've significantly improved team efficiency and customer service standards. Expert in training development and operational improvement, my leadership has fostered notable employee retention and performance enhancements. Valued for reliability and adaptability in dynamic environments, with strong skills in communication and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
WNS Global Services, Inc.
07.2022 - Current
- Collaborated with departments to standardize processes, enhancing overall operational consistency.
- Managed departmental budgets, ensuring alignment with organizational financial goals.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Assisted in recruiting, hiring and training of team members.
Operations Team Leader
Inspiro Relia, Inc.
09.2020 - 07.2024
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
Learning and Development Specialist
Inspiro Relia, Inc.
09.2019 - 09.2020
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Trained and mentored new personnel hired to fulfill their roles.
Customer Service Representative
Inspiro Relia, Inc.
12.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Secondary Education - Major in English
West Visayas State University
Iloilo City, Province Of Iloilo, Philippines04-2019
Skills
- Training and Development
- Employee Supervision
- Scheduling Coordination
- Customer Service
- Data Analysis and Decision-Making
- Operational Involvement and Improvement
- Planning and Supervision
- Six-Sigma Green Belt Trained
- Competency Based Interviews
Accomplishments
Six Sigma Green Belt Trained
Certification
- Six Sigma Certification - Green Belt
- Competency Based Interviewing Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programsLanguages
English
Advanced (C1)
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Software
Salesforce
Citrix
Timeline
Assistant Manager of Operations
WNS Global Services, Inc.
07.2022 - Current
Operations Team Leader
Inspiro Relia, Inc.
09.2020 - 07.2024
Learning and Development Specialist
Inspiro Relia, Inc.
09.2019 - 09.2020
Customer Service Representative
Inspiro Relia, Inc.
12.2017 - 08.2019
- Six Sigma Certification - Green Belt
- Competency Based Interviewing Certified
Bachelor of Secondary Education - Major in English
West Visayas State University
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