YVONNE JOY BANGCOLENG
Registered Nurse
38 C Bengao Road, Bakakeng Central Baguio City
Summary
Empathic Support Specialist with 4 years of front-line and back-end PhilHealth experience, combined with 6 years of caregiving. Exceptionally skilled at active listening, patient advocacy, and de-escalating stressful inquiries regarding benefits, claims, and coverage. Adept at maintaining composure in fast-paced environments while delivering accurate, high-quality resolutions with a human touch.
Overview
2
2
Languages
4
4
Certifications
12
12
years of professional experience
Work History
General Care Worker
Fukushi-Gakudan Social Welfare Juridical Person
04.2025 - 04.2026
- Structured and organized daily routines for children, individuals with disabilities, and the elderly to maximize their physical, mental, and social potential.
- Built community connections by advocating for and listening to vulnerable individuals facing severe physical or cognitive challenges.
- Structured and organized the daily routines of diverse demographics including children, individuals with disabilities, and the elderly maximizing their physical, mental, and social potential.
- Partnered closely with staff and local community members to build a sustainable network of collaborative support and collective well-being.
- Executed daily care practices focused on fostering long-term positive social change and establishing sustainable caregiving standards.
General Care Worker
Nursing Home for the Elderly at Home Shiratori
12.2019 - 02.2025
- Provided specialized, high-acuity care of elderly residents diagnosed with dementia, Alzheimer's disease, and advanced cognitive disabilities.
- Managed challenging behavioral symptoms and cognitive decline, utilizing validation therapy and de-escalation techniques to enhance resident safety and comfort.
- Delivered comprehensive palliative and end-of-life care, prioritizing resident comfort, pain management, and dignity during their final stages of life.
- Monitored vital signs and changing physical conditions, collaborating with medical teams to adapt care plans in response to cognitive and physical decline.
- Supported grieving families during end-of-life process, offering emotional reassurance and clear communication to foster understanding and compassion.
Social Insurance Assistant I
Philippine Health Insurance Corporation
07.2014 - 10.2018
- Facilitated personalized assistance to PhilHealth members and dependents during admission, confinement, and discharge processes to ensure smooth benefit availment.
- Addressed member inquiries and resolved concerns regarding benefit packages, membership status, and documentary requirements.
- Verified member eligibility and ensured timely transmittal of requirements to hospital billing departments, facilitating efficient claims processing.
- Guided patients in navigating the process for All Case Rates, Z-Benefits, and other special healthcare packages to reduce out-of-pocket expenses.
- Served as direct communication link between confined patients, hospital administration, and PhilHealth Regional Offices to expedite claims processing.
- Compiled and submitted regular reports on patient concerns, service delivery gaps, and PhilHealth program utilization to inform regional or local offices.
- Conducted routine patient surveys and ward interview to evaluate the quality of health services and aid in policy formulation.
Education
Bachelor of Science - Nursing
University of Baguio
Baguio City04-2011
Secondary Education - undefined
Lubon National High School
Lubon, Tadian, Mountain Province03-2007
Primary Education - undefined
Lubon Elementary School
Lubon, Tadian, Mountain Province03-2002
Skills
Healthcare coordination
Patient support
Care quality assessment
Patient interaction
Payment processing
Data entry
Paperwork processing
Computer proficiency
Multitasking
Problem resolution
Critical thinking
Dependability
Communication skills
Client confidentiality
Certification
Professional Regulation Commission (Philippines)
Interests
Hiking, Running, Driving
Timeline
General Care Worker
Fukushi-Gakudan Social Welfare Juridical Person
04.2025 - 04.2026
General Care Worker
Nursing Home for the Elderly at Home Shiratori
12.2019 - 02.2025
Social Insurance Assistant I
Philippine Health Insurance Corporation
07.2014 - 10.2018
Primary Education - undefined
Lubon Elementary School
Secondary Education - undefined
Lubon National High School
Bachelor of Science - Nursing
University of Baguio
Learning and Development
- BASIC IV INFUSION THERAPY TRAINING
June 27, 2026
- NURSING SKILLS ENHANCEMENT
- BASIC IVT - Online Lecture
June 25, 2026
- NURSING SKILLS ENHANCEMENT - Online Lecture
June 24, 2026