Yvonne Jewel Perez
Customer Service Representative
Alitagtag
Summary
Dynamic Customer Service Representative with a proven track record, excelling in complaint resolution and active listening. Enhanced customer loyalty through personalized solutions and effective problem-solving. Skilled in documentation and call management, consistently delivering exceptional service that drives repeat business and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IBEX Global
01.2023 - 12.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Alorica
03.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Alitagtag College
Alitagtag, Province Of Batangas, Philippines 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
IBEX Global
01.2023 - 12.2024
Customer Service Representative
Alorica
03.2022 - 01.2023
High School Diploma -
Alitagtag College
04.2001 -