Yvonne Gisette Caraan
Talisay, Batangas
Summary
As a Senior Production Analyst, I have a proven track record at IQVIA for enhancing operational efficiency and building strong supplier relationships. Expert in workflow optimization and excelling in teamwork, I've significantly improved production processes and customer satisfaction. Skilled in strategic planning and problem-solving, I thrive in fast-paced environments, driving projects to timely completion.
Overview
3
3
years of professional experience
Work History
Senior Production Analyst
IQVIA
05.2022 - Current
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
- Built strong relationships with suppliers through effective negotiation tactics, leading to better pricing and improved delivery timelines.
- Assisted in the development of standard operating procedures, streamlining workflows across the department.
- Provided support to the production team, ensuring timely completion of projects and adherence to deadlines.
- Increased production efficiency by streamlining processes and implementing improvements.
Customer Service Representative
TaskUs Batangas
11.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Information Technology - Business Analytics
Batangas State University - Alangilan Campus
Alangilan, Batangas City08.2022
Skills
- Workflow optimization
- Production planning
- Scheduling techniques
- Relationship building
- System monitoring
- Strategic planning
- Incident management
- Problem-solving
- Teamwork and collaboration
- Time management
Timeline
Senior Production Analyst
IQVIA
05.2022 - Current
Customer Service Representative
TaskUs Batangas
11.2021 - 05.2022
Bachelor Of Science In Information Technology - Business Analytics
Batangas State University - Alangilan Campus
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