Hi, I’m
YVONNE DAGONDON
Cagayan de Oro City
Summary
Seasoned Customer Support Representative with more than three years of proven excellence in delivering top-tier service and fostering lasting client relationships. Dedicated to going above and beyond to meet customer needs and resolve inquiries swiftly. Eager to leverage extensive experience and skills to provide unparalleled support that leaves a lasting positive impression.
Overview
11
years of professional experience
1
Certification
Work History
Concentrix PH
Customer Care Consultant
02.2021 - Current
Job overview
- Deliver high-end customer support and claims resolution for a luxury eCommerce brand. Set Appointments.
- Accurately document customer interactions and solutions in a confidential database in a cleaning company.
ZYX Virtual Solutions Agency (via Upwork)
Medical Biller
05.2020 - 05.2021
Job overview
- Specialized in medical billing, ensuring accuracy and HIPAA compliance.
- Verify claims
DHIGALI Maldives
Bartender
10.2018 - 02.2019
Job overview
- Developed seasonal drink menus; managed inventory and bar operations.
Robinson Club Noonu Maldives
Bartender
10.2017 - 09.2018
Job overview
- Demonstrate a thorough knowledge of food and beverage products, menus, and promotions.
Grape Expectations Pvt Ltd
F&B Associate
06.2014 - 11.2017
Job overview
- Enhanced customer experience during busy periods through efficient service.
Education
TESDACagayan De Oro
Barista/Bartending Services NC2
LICEO DE CAGAYAN UNIVERSITYCagayan De Oro
Bachelor of Science from Hotel and Restaurant Management
01.2014
Skills
- Luxury Customer Service
- Data Entry & Reporting
- Problem Solving & Critical Thinking
- Adaptability & Quick Learning
- SEO
Certification
Medical Billing Course Certificate
Timeline
Customer Care Consultant
Concentrix PH
02.2021 - Current
Medical Biller
ZYX Virtual Solutions Agency (via Upwork)
05.2020 - 05.2021
Bartender
DHIGALI Maldives
10.2018 - 02.2019
Bartender
Robinson Club Noonu Maldives
10.2017 - 09.2018
F&B Associate
Grape Expectations Pvt Ltd
06.2014 - 11.2017
TESDA
Barista/Bartending Services NC2
LICEO DE CAGAYAN UNIVERSITY
Bachelor of Science from Hotel and Restaurant Management
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